Riverside County Hotels with balcony

the hotel was lovely, room nicely appointed. Lobby offerings for coffee and snacks were very nice. Nikki in particular was friendly, informative, and helpful. I wanted to book a massage at the spa, and was told by the spa, they are not part of the hotel and require 48 hrs notice, as therapists are on call. So 1/2 the reason I stayed there was for that, which is not advertised that way. at about 3:45 am I was awaken by someone trying to get in my room. Figuring it was a mistake, I yelled out wrong room. about 30 sec later, they tried again with more vigor. I called the front desk, and colin said he'd go check it out. he called me a few min later said he saw no one. while on the phone with him a stronger attempt was made by ”no-one”. I let out a scream, and told him he needed to help me. I said I was packing my stuff up and wanted an escort out of my room. he came up about 5-10 min later and I went to there lobby, about 5:00 am. Where I waited until about 8:30 am until it was light out and could go somewhere. Safety there is an issue. staff does not know how to handle such an event. Police should have been called after 2nd attempt. ”this has never happened before” is not the proper response. My trip was ruined, and a good hotel went bad in a hurry.

Everything is good but when we had breakfast buffet i thought its only $16 per pax its in your apps but we got billed its $30 per person so 2 person is $60 too much for a breakfast as i dont really eat much...

Palm Desert Suites more than exceeded my expectations! No contact check-in was very easy. The staff replied quickly to any of my texts. The room was spacious, newly remodeled with a full kitchen! There was a full sized refrigerator and stove, microwave, dishwasher, toaster oven and coffee maker. The bed was very comfortable and everything was very clean. The bathroom was large with double sinks and sparkling clean. The location was quiet with a pool close by. Really lovely place! Highly recommended! Palm Desert Suites will absolutely be on the top of my list the next time I stay in Palm Desert! The big bonus, the price was excellent! Thanks!!

Beautiful, charming and aesthetic renovations to the interiors of the property and pool grounds. However, when you drive up, the exterior could benefit from a fresh coat of paint on the classic, 70s aesthetic rock. If you didn’t know the property had been updated, you would be an off-put. Once inside, the lobby, restaurant and rooms have been redone to a mid-century vibe. The hotel still has a retro vibe and is Instagram-worthy. Although aesthetics have been updated, the infrastructure remains. I was on the ground floor & could hear the footsteps of guests above walking back and forth in the early morning. Around 3am, I heard those guests or ones next door arriving back to their room. I would choose a higher floor if I returned. TV uses Apple TV which was annoying having to log in. Finally logged in and it said the tv had to be updated to a newer version. Would be better if they didn’t use this interface and just had commonly used apps everyone could log into like Netflix, Amazon Prime, etc. I gave up & ended up scrolling my phone at 10pm. Pool area has a lovely bar I didn’t get to experience, but lots of seating areas, a cornhole area and cabanas and open loungers. Pool ranges from 3-8 feet, nothing huge and was moderately heated for a 10:30am swim. No jacuzzi unfortunately. Other: Hotel uses Le Labo products. There is an elevator on the property. Free parking onsite. Located at the end of Palm Canyon Dr. so short drive to downtown, but not as walkable is one downside. All in all, great property!

The facilities are a little bit old, but they are quite unique. The hotel lobby corridor is filled with photos of singers from before the 1970s. The hotel is in a good location and the price is affordable. There is a golf course in the backyard, which is more suitable for family travel.

I was very satisfied with my stay at Grand Hi Lai Hotel. I could feel their thoughtfulness and professionalism from the moment I arrived. The reception staff was friendly and polite, and the check-in was fast and efficient, which made people feel relaxed immediately. The overall environment of the hotel is very well maintained. Both the lobby and guest rooms are clean and tidy, and the decoration is elegant yet modern. The room is spacious, the bed is comfortable, the amenities are complete, and even the details such as sockets and lighting design are very thoughtful. The bathroom space is also quite spacious, with stable hot water and strong water pressure, making it very comfortable to use. The breakfast has a rich variety, including Chinese and Western options, the ingredients are fresh, and the meal is replenished quickly, which makes you feel the hotel's insistence on quality. If you have time, I highly recommend the restaurant in the hotel. Both Chinese and Western food are of high quality. Overall, whether it is the hardware facilities or the service details, Grand Hi Lai Hotel has demonstrated extremely high professional standards, and it is an impeccable accommodation experience. Whether it is business or vacation, it is highly recommended and I look forward to it. hold head high

Initial room had bathroom door falling off the hinges. After 2 requests and front desk visit repair man was sent out. Said he fixed it and door fell again. (Photo is after it was “fixed”). Put out kids in the shower to see a long hair pool to the drain! After this they upgraded our room. Shampoo mount was on the floor in the shower. Did not inform guests that one set of pools would be closed down for two days of our visit due to upcoming event. Day 2 we were woken up at 8AM to the sound of drilling as workers put together a stage next to our room. At 11:45 at night we again spoke to the front desk because the loud sounds of drilling due to them STILL putting together a stage. Worker letting us know they were “almost done”. On day 3 the same drilling a shouting as the crew we still setting up the stage. Visited the front desk twice more to speak to management about our issue and was told that a manager was not available, to come back in the morning. We did, and again told that “manager not available”.

I had to reservation in room 238 and 338 unfortunately someone was trying breaking in my room twice the open the door and 3:00 am I call the front desk and they security was going to addressed the matter never came then the tell again I call my friend that was 338 to come to my room I was really scared this guys on drug approach us and unfortunately there was a lot people hanging out on the doorway doing drugs. They attempted again again call the front desk they said the police it's on way . DIDN'T ARRIVE . Never felt so much fear or experience this situation. No sleep I report to front desk and they said isn't the frist time someone reported this I told look at the carmera the police or no security guard arrive . DON'T UNDERSTAND WHY THEY ARE HAVING ACESS OPENING THE ROOMS

Perfect environment, great value for money. Well-equipped facilities add memorable memories during a short trip. The colorful mix makes people feel happy, and I am very moved by the pet-friendliness. If you come to Palm Springs next time, you will definitely come here.

The motel was a very noisy place! The walls were very thin and our neighbors in every direction were always yelling and arguing. Even the people upstairs! That was at night. But it was every night! During the day it quieted down. I got the impression that the place was a ”by the week”, where people lived. Our impression of the town (Cathedral City/Palm Springs/ Rancho Mirage/etc.) was that it was very unfriendly. Everyone we encountered seemed to be stand offish and clicky. Not a friendly place at all. We will not be coming back for sure!