Guest User
March 1, 2024
Do not stay here. It is dirty, and the owners are unresponsive to customer needs and requests. They do not share photos of the toilet and bathroom for a reason, they are stained and yellow. We stayed in another villa in Ubud for one week before this villa with no issues - everything was perfect. After a couple days in Kutus Kutus villa, I started to develop marks all over my body. They would get worse after each night sleeping in the bed - an obvious sign of bed bugs. The floors had bugs all over them as pictured. When we made a complaint about the marks on my body and the bed, we were advised that it would be cleaned with brand new sheets. The claimed new, changed sheets were yellow, stained and with evident brown stains (squished bugs). At this point, given the unacceptable service and cleanliness of the Villa, we booked a flight home and requested a refund for the remainder of the booking. We left the villa (and provided evidence of our flights to the Villa) on 25 December 2022 even though we were meant to stay till 2 January 2023. We have been trying to contact the Villa since this time and they are ignoring our messages and calls. They refuse to give us a refund and have not once apologised for this experience. Disregard any excuse they may provide as a response to this review - prior to this we mentioned we had a family emergency due to the storms in Melbourne however it was less serious than first communicated so we decided to continue our stay until the above events started occurring.
