Guest User
January 10, 2024
My family visited 4.5 years ago and the rooms were in great condition, sheets and towels were very clean. This visit, the sheets had stains and marks on them, along with the bathroom towels, the shower curtain also had stains along with the curtains to the balcony. Some of the pool towels also had holes in them. Used glasses in the rooms were not replaced with clean glasses. Incredibly noisy at night with the hotel doors slamming all night long with people coming and going in which we had to use white noise to block this constant noise out. The lunch menu and food from the restaurant is great. However, on one of the days we ordered room service that consisted of French fries. Upon arrival to the door the French fries bowl were practically empty as if someone had eaten them. Our curiosity of this was proven to be correct as the following day when we ordered food around the pool, we saw a member of their staff eating the hot chips from our meal behind the bar, prior to them serving us our meal. At times around the bar, there were very noisy, young staff with lots of chatter and loud music that did not make for a relaxing experience around the pool. Very disappointed and do not recommend.