Pertiwi Resort & Spa

Location: Centrally located in Ubud, within walking distance of major attractions , and surrounded by vibrant local shops, restaurants, and nightlife.(based on 78 reviews)

Very poor service. We booked a twin bedroom, however upon checked in we were informed that the room is not available, and the staff changed it to double bed room. Then, there is no hairdryer available in the room. We called to the front desk and ask for a hairdryer, and the staff said he will check. After 20mins of not getting a response, we called again, and were informed that all hairdryers were used up. We slept with wet hair. Room is very old; aircond is not cooling, the water from shower head is not strong. Our room is located very far from the main entrance, the path leading to our room has a lot of stairs and slope, not convenient if you have a lot of luggage or travelling with elderly/kid. Overall very bad experience.

Upon arrival, we were warmly welcomed by friendly staff. Our room was located at the far end of the hotel, which required a bit of a walk. While this was slightly tiring, it came with a silver lining: the back entrance near our room opened directly onto a street lined with shops and restaurants. Additionally, staff members were always available and ready to assist with our luggage due to the distance from the main reception. The buffet food was a highlight of our stay—fresh and with a good variety of options. There were, however, a couple of minor inconveniences. The room did not come with a hair dryer by default; you had to request one separately. Also, the bathroom design could use improvement. Although there was a shower curtain, water from the shower would land on the edge of the tub and run onto the floor, leaving the bathroom floor under water. On a more positive note, the hotel’s exterior is beautiful—very well maintained and clearly cared for, which added to the charm of the overall experience. All in all, despite a few small issues, the hotel was pleasant and offered good value.