Jl. Raya Nusa Dua Selatan, Benoa, Kec. Kuta Sel, Badung Regency, Bali, Bali Province 80361, IndonesiaView hotel details
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Guest Reviews of Hilton Bali Resort
9.0/10
Great
786 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.9
Service9.0
Cleanliness9.1
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All reviews(786)
Positive reviews(731)
Reviews with photos/video(377)
Clean pool(142)
Great swimming pool(142)
Delicious breakfast(118)
Nice sea view(107)
Has facilities for children(73)
Perfect for kids(56)
Family activities available(33)
Negative reviews(54)
Guest User
Twin Cliff Tower Pool View
Stayed in Apr 2026
Traveling with friends
12 review
8.0/10
Very good
Posted on May 6, 2026
The public areas are beautiful and stunning, but the rooms are a bit run-down. The first room they gave us smelled strongly of mildew, and we had to ask for a change. Honestly, the room felt more like a 3-star hotel experience. Although the staff seemed quite friendly, if you're staying here, I'd recommend booking a higher-category room.
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear you appreciated our surroundings and the service provided by our team. Your comments are valuable to us as we continuously work to improve both our facilities and guest experience. We look forward to welcoming you back.Best regards,Amit SakhraniGeneral Manager
Karam 阿凯
Twin Guest Room Garden View
Stayed in Apr 2026
Family
24 review
10/10
Outstanding
Posted on May 2, 2026
For the second time , we booked our rooms here as a family with the kids. The hotel is good , the scenery is great. Recommended
Response from Property: Dear Karam 阿凯,Thank you for returning once again with your family for another stay. It is encouraging to hear that both comfort and scenery continued to meet expectations. Repeat visits are sincerely valued and appreciated. Consistency in guest experience remains a key focus. We look forward to welcoming you back.Best regards,Amit SakhraniGeneral Manager
Jiatingdongliangnvshi
King Cliff Tower Ocean View
Stayed in Mar 2026
Family
7 review
9.2/10
Great
Posted on May 3, 2026
Atmosphere: We booked a tower sea view room and got a fantastic location. Although we could still see excavators from the construction site, a quick turn revealed an unbeatable ocean view! It was also very quiet at night, with no disturbances.
Facilities: The hotel has many pools, especially the big water slide, which kept the kids happy all day. Adults can enjoy it too! For non-swimmers, remember to bring your own swim rings.
Hygiene: The room's hygiene was excellent, and cleaning was prompt. However, ordering food by the pool attracted a swarm of flies 🫣 which was a bit annoying while eating.
Service: Ms. Laudy, who checked us in, was wonderful. She had a sweet smile and even gave us lollipops 🍭. During our stay, my child lost their hat, and the concierge staff helped us find it, which we greatly appreciate!
Also, the hotel's evening Barong dance performance was truly spectacular! And the Bali BBQ buffet was great 👍
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Response from Property: Dear Jiatingdongliangnvshi,Thank you for sharing such a detailed and positive review of your stay. It is pleasing to know the room location and ocean view were highly enjoyable. Feedback regarding facilities, activities, and service assistance is greatly appreciated. Noted comments regarding dining environment will be reviewed for improvement. We look forward to welcoming you back.Best regards,Amit SakhraniGeneral Manager
Reen Foo
Twin Deluxe Ocean View
Stayed in Mar 2026
Family
4 review
10/10
Outstanding
Posted on Apr 30, 2026
Definitely will come back again. Is newly renovation , the room n very cleans sometime will have monkey as visitors .
Response from Property: Dear Reen Foo,Thank you for sharing such positive feedback following your recent stay. It is wonderful to know the newly renovated room and cleanliness met expectations. The enjoyable environment and occasional wildlife sightings added a unique touch to the experience. Such comments are truly appreciated and encouraging for the team. We look forward to welcoming you back.Best regards,Amit SakhraniGeneral Manager
Guest User
King Cliff Tower Pool View
Stayed in Mar 2026
Family
13 review
10/10
Outstanding
Posted on May 5, 2026
Before arriving, I was a bit worried about the construction nearby, but it turned out to have no impact at all. We didn't hear any noise by the pool, and even our room, located on the far left, was completely quiet. The pools are beautiful; there are about five or six of them, including a super long 30-meter slide, a kids' slide, and water basketball. Basically, we spent two whole days relaxing at the hotel and didn't leave once. It's perfect for a first stop in Bali if you're looking to just unwind. We tried three of the hotel's restaurants. We had lunch every day at Breeze by the sea, and dinner every night was a candlelight dinner at another seaside restaurant, and all the food was delicious.
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6/7
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback on your recent stay with us. We are delighted to know you enjoyed our extensive pool facilities, found the resort relaxing, and your dining experiences across our restaurants and beachside settings. We look forward to welcoming you back.Best regards,Amit SakhraniGeneral Manager
Guest User
King Cliff Tower Pool View
Stayed in Mar 2026
Couple
21 review
10/10
Outstanding
Posted on Apr 16, 2026
Loved it! Booked a pool view room and was pleasantly surprised to have a direct sea view – it felt like the ocean was connected to the pool. The breakfast was really good and plentiful, such a shame I only had it for one day and missed out on another because I overslept.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback regarding your recent stay. We are delighted to know you enjoyed the beautiful surroundings and the overall comfort of your stay.It is also great to hear that your dining experience added to the enjoyment of your visit. We truly appreciate your kind words and hope your overall stay was a memorable one. We look forward to welcoming you back in the future.Best regards,Amit SakhraniGeneral Manager
Guest User
Twin Guest Room Garden View
Stayed in Mar 2026
Couple
1 review
10/10
Outstanding
Posted on Apr 7, 2026
We had an amazing time at the Hilton! Amazing staff and facilities! We will definitely come back in the future :)
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you had an amazing experience and enjoyed our facilities and service. Your kind words truly mean a lot and motivate us to continue delivering memorable stays. We look forward to welcoming you back again in the future.Best regards,Amit SakhraniGeneral Manager
Guest User
King Guest Room Garden View
Stayed in Feb 2026
Couple
2 review
10/10
Outstanding
Posted on Mar 29, 2026
We have enjoyed our stay well. Very friendly staff. Amazing Breakfast buffet. Will stay there again.
6/10
Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had an enjoyable experience and that our team was able to make your visit memorable. It is always rewarding to hear that our guests leave with such positive impressions. We truly look forward to welcoming you back for another exceptional stay in the future.Best regards,Amit SakhraniGeneral Manager
Tangtangyaohuanyoushijie
King Cliff Tower Pool View
Stayed in Mar 2026
Family
9 review
9.5/10
Amazing
Posted on Apr 5, 2026
Pretty good, very clean. The folded towels were a nice local touch, very cute! The staff told us to always keep the windows closed because there might be monkeys, and sure enough, we saw a monkey family the next afternoon! 😃
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Response from Property: Dear Tangtangyaohuanyoushijie,Thank you for your kind review and for choosing to stay with us. We are pleased to hear that you appreciated the cleanliness and the thoughtful touches inspired by local culture. It is also wonderful to know you enjoyed the unique natural surroundings during your stay. We look forward to welcoming you back for another memorable experience.Best regards,Amit SakhraniGeneral Manager
Guest User
Twin Guest Room Garden View
Stayed in Mar 2026
Family
1 review
10/10
Outstanding
Posted on Apr 8, 2026
I recently stayed at Hilton Bali Resort and overall it was a really pleasant experience. From the moment I arrived, the atmosphere immediately stood out. The resort has a calm and relaxing vibe, surrounded by beautiful scenery that makes it easy to unwind and enjoy the stay. Whether it was walking through the gardens or just sitting by the pool, everything felt peaceful and well maintained.
One of the highlights of my stay was definitely the staff. The team was consistently friendly, polite, and very welcoming. They were always ready to help with any request and made me feel comfortable throughout my visit. I would like to sincerely thank Desak, Aditya, Susanti, and Mastra for assisting me during my stay. Their kindness and support truly made a difference and left a lasting impression.
Cleanliness was also excellent. The rooms were neat, tidy, and well taken care of, and the common areas were kept in great condition. It is clear that the hotel puts effort into maintaining a high standard, which I really appreciated.
If there is one area that could be improved, it would be the availability of halal food options. While there were some choices, having a wider variety or clearer options would make the stay even better, especially for Muslim guests.
Overall, everything else was very good. The facilities, the environment, and the service all came together to create a memorable stay. I would definitely consider coming back again in the future.
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed the relaxing atmosphere, well maintained facilities, and the warm hospitality throughout your visit. Your comment is truly appreciated and will be taken into consideration as we continuously strive to enhance our guest experience. We look forward to welcoming you back.Best regards,Amit SakhraniGeneral Manager
Danshengguizu
King Deluxe Ocean View
Stayed in Jan 2026
Solo traveler
52 review
10/10
Outstanding
Posted on Feb 20, 2026
Special thanks to the Chinese-speaking staff, especially Mr. Wu Zhisen, for his warm, thoughtful, and patient service. Thank you! 😊 The hotel breakfast was exceptionally good, and the executive lounge was also delicious, haha. 😂 The Japanese restaurant across the street was even better!
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6/17
Response from Property: Dear Danshengguizu,Thank you for sharing your wonderful feedback following your recent stay with us. It is truly rewarding to know that you enjoyed the breakfast offerings, the Executive Lounge experience, and the overall service throughout your visit. Our team takes great pride in creating warm and memorable stays, and your kind words are sincerely appreciated. We hope to have the pleasure of welcoming you back again for another relaxing stay by the ocean.Best regards,Amit SakhraniGeneral Manager
tintin-du-voyage
King Guest Room Garden View
Stayed in Mar 2026
Couple
11 review
10/10
Outstanding
Posted on Apr 7, 2026
I've been to Bali many times but never considered staying at a Hilton. This time, I had a layover in Yogyakarta and saw a good price, so I decided to stay for one night. To my surprise, it was a fantastic experience! I'll definitely choose this hotel again when I'm back in Bali. The only thing that might make me hesitate is the shower – the water pressure was really low, making it a bit uncomfortable to wash. I hope they can improve that in the future.
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Response from Property: Dear tintin-du-voyage,Thank you for sharing your feedback and choosing to stay with us. We are delighted to hear that your experience was a pleasant surprise and that you enjoyed your time at the resort. Your feedback is truly valued as it helps us continue to enhance our guest experience. We look forward to welcoming you back again in the future.Best regards,Amit SakhraniGeneral Manager
Guest User
King Terrace Suite Ocean View
Stayed in Feb 2026
Solo traveler
1 review
9.5/10
Amazing
Posted on Mar 24, 2026
The room terrace is very spacious with an excellent sea view. Although there's a construction site nearby, we barely heard any noise. If you're staying in the Cliff Tower, I recommend asking the front desk for a room further away from the construction to avoid any impact on your balcony view. Both Elara and The Shore restaurants are fantastic; you absolutely *must* try the 'passionfruit texture' dessert I've pictured. The massage was also great. However, I'd advise against the evening BBQ at Paon Bali – it's definitely not worth the price.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your thoughtful feedback following your recent stay. We are delighted to know you enjoyed the spacious room, beautiful ocean views, and the overall dining experience. Your insights are truly appreciated and will help us continue enhancing the guest experience. We look forward to welcoming you back for another memorable stay.Best regards,Amit SakhraniGeneral Manager
Anonymous User
Twin Guest Room Garden View
Stayed in Jan 2026
Family
7 review
8.2/10
Very good
Posted on Mar 16, 2026
Really loved the water slide at the hotel, it was so much fun! Just be aware that the water is a bit deep, so if you can't swim, you might want to be cautious. The night view was absolutely stunning, and the housekeeping staff were lovely – they folded different towel art every day!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your experience. We are delighted to know that you enjoyed the facilities and that our team’s thoughtful touches helped make your stay memorable. It is always rewarding to hear that our guests appreciate the atmosphere and beautiful surroundings of the resort. Your feedback is truly valued, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Amit SakhraniGeneral Manager
Guest User
Twin Cliff Tower Pool View
Stayed in Jan 2026
Family
15 review
10/10
Outstanding
Posted on Feb 21, 2026
Finally, we're back! 13 years ago, I stood in front of this sea in my wedding dress, with you by my side in your suit. Back then, I thought that if we ever had children, I'd definitely bring them here to see where their mom and dad got married. Our plan was put on hold seven years into our marriage due to the pandemic; in the blink of an eye, the kids have grown up. After all this time, we finally returned today, 13 years later, with our children. The same place, the same sunshine, only 'we' has become 'our family.' Grateful for the years that turned past beauty into memories, and memories into eternity. 🙏💙 This stay, once again, made us not want to leave – it's just too beautiful and joyful. Thanks to Alit Juil for the excellent service and the positive emotional experience. If possible, please pass on our gratitude!
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6/10
Response from Property: Dear Guest,Thank you for sharing such a heartfelt story about your return to our resort. It is truly special to know that our resort holds meaningful memories for you and that you were able to return with your family after so many years. We are honored to have been part of such an important chapter in your journey and are delighted that your recent stay was filled with joy and beautiful moments. We sincerely look forward to welcoming you and your family back again in the future.Best regards,Amit SakhraniGeneral Manager