Superblok Blok H No. 11, Jalan Jenderal Sudirman No. 1, Gunung Bahagia, Balikpapan Selatan, Gn. Bahagia, Kecamatan Balikpapan Selatan, Kota, Balikpapan, East Kalimantan, 76114, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Quest Hotel Balikpapan by Aston Guest Reviews
4.4/5
Very Good
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.0
Service4.5
Cleanliness4.2
Filter by:
Sort by:
All reviews(58)
Positive reviews(57)
Reviews with photos/video(13)
Great service(9)
Awesome stay(8)
Great location(8)
Negative reviews(1)
Sigit Al Malik
Superior Room
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 24, 2025
Bagus
Response from Property: Dear Mr. Sigit Al Malik,Warm greetings from Quest Hotel Balikpapan!Thank you for sharing your positive feedback. We are delighted to know that you enjoyed your stay with us. Your satisfaction inspires our team to continue providing excellent service and hospitality.We look forward to welcoming you back soon.Best regards,Hilda Nidya SariGeneral Manager
Guest User
Superior Room
Stayed in Jan 2025
Family
1 review
4.5/5
Great
Posted on Feb 13, 2025
Recommended
Me time with family
Sudah 3x bersama keluarga ke sini
Response from Property: Dear Valued Guest,Warm greetings from Quest Hotel Balikpapan!Thank you for choosing us as your preferred destination for quality time with your family. We truly appreciate your continued trust and are delighted to hear that youโve enjoyed your stays with us. Your recommendation means a lot, and we look forward to welcoming you and your family again for another memorable experience.Best regards,Hilda Nidya SariGeneral Manager
Erick Huang
Superior Room
Stayed in Dec 2024
Business travellers
58 review
5.0/5
Outstanding
Posted on Mar 16, 2025
Location is good. Food is ok. Will come again. Keep up the good work
oktaviani
Superior Room
Stayed in Aug 2023
Couples
3 review
5.0/5
Outstanding
Posted on Sep 17, 2023
room is clean, breakfast is great, the employee are nice and polite, but the room key sometimes stuck,
Response from Property: Dear Mrs. Oktaviani,Warmest greeting from Quest Hotel Balikpapan...Thank you for taking the time to share your feedback following your recent stay at Quest Hotel Balikpapan. We're pleased to learn that you found our rooms to be clean, enjoyed our breakfast offerings, and experienced polite and accommodating service from our team members.However, we sincerely apologize for any inconvenience you may have encountered with your room key during your stay. We understand that this can be frustrating, and we appreciate your patience in bringing this to our attention. Rest assured, we will investigate and address this issue promptly to prevent any future occurrences.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, ensuring a flawless experience from check-in to check-out.Warm regards,Hilda Nidya SariGeneral Manager
Lukas PS
Superior Room
Stayed in Aug 2023
Business travellers
120 review
5.0/5
Outstanding
Posted on Sep 10, 2023
Good hotel.
Location is the best, inside BSB area, beside Pentacity Mall and others facility.
Guest User
Superior Room
Stayed in Jul 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 22, 2023
Breakfast menu can be improve. Front office needs more training. Thank you to Andra
Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel BalikpapanโฆThank you for choosing to stay at Quest Hotel Balikpapan and for sharing your valuable feedback with us. We appreciate your insights, and your comments will help us continue to enhance our services.We take your feedback regarding the breakfast menu seriously, and we will review our offerings to ensure we provide a more satisfying dining experience for our guests. Your input is invaluable in helping us make necessary improvements.We're also glad to hear that Andra made a positive impression during your stay. Providing exceptional service is our goal, and we're grateful for your recognition of his efforts.Please know that we are continuously working to improve our guest experiences, and we hope to have the opportunity to welcome you back in the future. Warm regards,Hilda Nidya SariGeneral Manager
AERO BORNEO
Suite
Stayed in Jul 2024
Booked for others
580 review
5.0/5
Outstanding
Posted on Sep 27, 2024
GOOODDDDDDD ๐๐๐๐ฅ๐ฅ๐ฅ
Response from Property: Dear Mr. Aero Borneo, Warmest Greeting from Quest Hotel Balikpapan. Thank you for the amazing feedback! We're thrilled to hear you had such a great experience with us! Thank you for choosing Quest Hotel Balikpapan to stay. We can't wait to welcome you back soon. Regards, Hilda Nidya Sari General Manager
YIK SOON
Superior Room
Stayed in Nov 2024
Business travellers
51 review
3.5/5
Posted on Feb 6, 2025
So so only
Response from Property: Dear Mr. YK Soon,Warm greetings from Quest Hotel Balikpapan!Thank you for taking the time to share your experience. We appreciate your feedback and will continue working to improve our services to provide an even better stay in the future.We hope to welcome you back again soon.Best regards,Hilda Nidya SariGeneral Manager
Huey Yuan
Superior Room
Stayed in Jul 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Good location
Response from Property: Dear Mr/Mrs. Huey Yuan,Warmest Greeting from Quest Hotel Balikpapan..Thank you for your kind feedback! Weโre happy to know that you enjoyed our convenient location at Quest Hotel Balikpapan. We hope it added to the comfort and ease of your stay.Thank you once again for choosing Quest Hotel Balikpapan.We look forward to welcoming you back soon.Regards, Hilda Nidya SariGeneral Manager
Junaidi
Superior Room
Stayed in Mar 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on May 30, 2024
ok nice hotel
Response from Property: Dear Mr. Junaidi, Warmest Greeting from Quest Hotel Balikpapan.. Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel.Thank you for choosing Quest Hotel Balikpapan.We look forward to welcoming you back soon for another pleasant experience.Regards, Hilda Nidya SariGeneral Manager
Anonymous User
Superior Room
Stayed in Dec 2023
Couples
2 review
4.7/5
Amazing
Posted on Feb 28, 2024
very comfortable
Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan...Thank you for your recent stay at Quest Hotel Balikpapan. We're delighted to hear that you found your experience to be very comfortable.Ensuring our guests' comfort is our top priority, and we're thrilled that we were able to provide you with a pleasant stay. Your satisfaction is incredibly important to us, and we hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,Hilda Nidya SariGeneral Manager
Lenny
Suite
Stayed in Jun 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 17, 2022
nice food
Anonymous User
Superior Room
Stayed in Jan 2025
Family
2 review
3.2/5
Posted on Feb 10, 2025
Strategic location in BSB Mall. Friendly and very good service and easy check-in process without any problems
Original TextTranslated by Google
Response from Property: Dear Guest,Warm greetings from Quest Hotel Balikpapan!Thank you for taking the time to share your experience. Weโre delighted to hear that you appreciated our strategic location at BSB Mall and enjoyed our friendly service. Itโs also great to know that your check-in process was smooth and hassle-free.We look forward to welcoming you back soon for another pleasant stay.Best regards,Hilda Nidya SariGeneral Manager
Guest User
Superior Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 8, 2025
All the staff are friendly, the facilities in the room are very, very worth it for under 600,000
Original TextTranslated by Google
Maisarah
Superior Room
Stayed in Jan 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 10, 2024
Good service and friendly employees, strategic location, access to BSB beach, just walking distance
Original TextTranslated by Google
Response from Property: Dear Mrs. Maisarah,Warmest greeting from Quest Hotel Balikpapan...Thank you for choosing to stay at Quest Hotel Balikpapan and for sharing your experience with us. We're thrilled to hear that you enjoyed our good service, friendly staff, and our hotel's strategic location.It's wonderful to know that you found our employees to be friendly and that our location provided easy access to BSB beach, making your stay even more convenient and enjoyable.Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Hilda Nidya SariGeneral Manager