Banbury (M40, J11)

Wonderful staff, very attentive and proactive. Our parents stayed there as well and we all had a great night sleep. We specially liked the taxi booking system they had in which you push a button in reception and they tell you the taxi number and at what time is is going to arrive. They could include the opening hours in their menu as we didn’t know at what time they closed. There is no phone in your room so you have to go downstairs to order the food for it to be delivered to your room (and presumably pay there as well) The kiosk check-in wasn’t working so we had to wait for a person to arrive. The drop your card system for checkouts is great!

The stay overall was good. He had a very lovely and quiet room overlooking the Oxford canal in Banbury. The hotel is perfectly well located right next Castle Quay (main shopping centre in Banbury City Centre) There is an arcade right in front of the hotel with cinemas, restaurants, bowling, gaming meters away from the hotel. I would say the location is just great. As for the staff. They were NOT great. I believe they lack of proper training to receive, register and welcome guests.

perfect stay for a drunken night

Really clean and good hotel for the price. We came up from the south and it was really easy to find and get to. The room was neat and clean, so was the hallways and lobby. Even though it was near the main road and roundabout it was really quiet which was nice.

We stayed here April 24 for one night. Check-in simple, the room was great, clean and as expected from PI. The stay was let down from the kitchen. We paid £22 for breakfast for 2 adults, and had one child who ate free. The restaurant staff were fantastic and did the best they could. There were only 2 staff members on, Chelsea and a young girl with blonde hair I didn't see her name as she was too busy everywhere! They worked their socks off doing the job of probably 3 or 4 people seating guests, clearing tables, cleaning messes, trying to refill the food and crockery etc as best they could. The kitchen were way off keeping up with demand for hot food, when I went up there was only beans, hash browns and a couple of fried eggs left to choose from. By the time any bacon or sausages were put out, they were gone! Speaking to another guest in the queue for hot food he said this was their third morning here and it was the same the previous 2. If you're going to make guests pre-book timeslots for breakfast, surely you can then see how many people you have to cater for to ensure you don't run out of food when guests are paying £10.99 each for "unlimited hot breakfast". Once again, Chelsea was fantastic and went over and above to ensure my son's milk allergy was catered for safely, which is one of the reasons we stay at Premier Inn over other hotel brands.

Love Premier Inns, fab stay apart from the air on being ineffective. The restaurant was really good with excellent waitress service from Elizabeth, Molly and Tanya, all a credit to this chain of hotels. Highly recommend the meal deal but don’t forget to book your evening meal time direct with the hotel. I didn’t and was left with a late time to eat. Do book Premier Inns especially if they have a restaurant, you won’t be diss appointed.

Convenient location. Great clean rooms. Good restaurant with wide choice of evening meal and breakfast. Great having a bar on site. Room very comfortable, clean and well maintained. I would highly recommend for a great stop over point or base for exploring.

We had a premier room, was not like previous premier rooms we have had,was dissapointing. On previous premier rooms we have had they where much better, we got 2 tiny bars of chocolate, coffee pods with no instructions how to use them, and what flavours they where. The lounge area was ok, but nothing special. The stand in manager was very abrupt, no customer service. Breakfast was not worth the money, the orange juice was like orange squash, mushrooms were cold. Staff nit that friendly.