Anonymous User
I booked this hotel because I arrived in the early hours and didn't want the hassle of going into the city. Due to the unusual arrival time, I wasn't sure how to select the date, so I just went with the typical domestic booking method. Shortly after booking, I received an email and realized the date was incorrect. After emailing them, they helped me adjust it without needing to cancel and rebook. Then, my flight was heavily delayed, and with a lot of people, I ended up arriving at the hotel nearly two hours later than planned. Throughout this, I communicated with them multiple times via email, and they assured me they would hold my room, which was a huge relief. They even started counting the 4-hour stay from my actual check-in time, which was incredibly thoughtful. The hotel is located a bit further in, off the airport express line. The room isn't large, but for a by-the-hour room, which is essentially for temporary stays, I think it was excellent.
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