Siam Palace Hotel Reviews

Response from Property: Thank you so much for your amazing review! We are absolutely thrilled to hear that our staff took such good care of you during your trip to the Asian Games and the market.Our team loves helping guests navigate the city, so they will be delighted to know that their assistance with taxi bookings and local information made your stay easier. We are also glad you were pleased with our daily housekeeping and laundry services.We appreciate you recognizing our team’s hard work and look forward to welcoming you back the next time you are in Bangkok.

Response from Property: We are truly sorry. Your review highlights a complete breakdown in our standards, from facility maintenance to staff communication, and for this, we apologize unreservedly.We deeply regret the frustration caused by the noise and our staff's ineffective handling of it. We apologize for the miscommunication regarding the room availability, which led to a feeling of dishonesty; this is certainly not the relationship we want with our guests.Most importantly, we apologize for the deplorable hygiene conditions. The report of moldy A/C units and pests is unacceptable. We are taking immediate and drastic action: the room is closed for emergency pest control and deep cleaning, and we are reviewing our housekeeping inspection protocols to ensure no guest ever sees what you saw.We have let you down completely. We value your feedback as a harsh but necessary wake-up call to improve our operations immediately.

Response from Property: Thank you for your review.We are glad to hear that, overall, everything was good during your stay. We sincerely apologize that our restaurant was not yet ready for business during your visit. We are working hard to get it up and running to enhance our guests' experience soon.We hope to welcome you back to try it out in the future.

Response from Property: Thank you so much for your wonderful review! We are so pleased to hear that you found us to be a "Great place to stay for solo travelers," but also spacious enough for couples. It's fantastic to know that you found our amenities to be good and sufficient for your needs.But the best feedback of all is hearing that you "will stay again." That is the highest compliment we could possibly receive, and it means a great deal to our entire team. We truly appreciate you choosing us and are already looking forward to your next visit.We hope you're enjoying your Sunday in Bangkok!

Response from Property: Dear Lucy,Please accept our most profound and sincere apologies for the completely unacceptable and distressing experience you had at our hotel.To hear that you found bugs in your room is horrifying in itself. But to learn that our team's response was to simply give you bug spray is a severe failure in our service standards and training. This is absolutely not how we should handle such a serious situation, and we are embarrassed and truly sorry for this unacceptable lapse in judgment. We also deeply apologize for the musky smell in the bathroom and the discomfort of the bed.Please be assured that we are taking this with the utmost urgency. The room you occupied has been taken out of service for an immediate, professional pest control treatment and a full maintenance inspection. We will also be conducting a full retraining with our front desk staff on proper complaint resolution to ensure this never happens again.Sincerely and with deepest regrets,The ManagementSiam Palace Hotel

Response from Property: Thank you for sharing your experience.We are glad that you appreciated the service from our team and the room amenities like the AC and TV.We regret to hear that the bed comfort and shower pressure did not meet your expectations. We understand that street noise can be bothersome, and we apologize for the disturbance. Regarding the deposit, we require this cash amount as security for the physical key set and potential room damages, and it is fully returned upon check-out.We value your feedback as it helps us identify areas for improvement.

Response from Property: Thank you for your feedback regarding our location.We are glad to hear that you found the travel time to shopping areas like Big C and Platinum Mall acceptable. It is wonderful that you enjoyed the convenience of the nearby Saphan Khwai BTS Station, as well as the variety of food courts and street stalls in our neighborhood.We hope to welcome you back for another convenient stay soon.

Response from Property: Thank you for your excellent review and the perfect score! We are very pleased that our location near Chatuchak Market was convenient for your needs.Your feedback is greatly appreciated, and we look forward to having the pleasure of hosting you again soon.

Response from Property: Thank you for sharing your feedback! We're so glad to hear that overall, your stay was fine. We sincerely apologize for the specific issue with the kettle not having its power cord or heating element. We understand this caused inconvenience. Please note that the item provided in the room is a thermos, and we offer hot water service to all our guests by calling us to your room to fill the thermos. We are conducting a thorough check of all in-room appliances to ensure they are fully operational and properly equipped for our guests' convenience. We appreciate you bringing this to our attention and look forward to welcoming you back for an even smoother experience.

Response from Property: Thank you for the fantastic feedback! We're so happy you enjoyed our clean rooms, excellent staff, and the great price value we offer.Your kind words are a wonderful compliment to our entire team. We appreciate you choosing us and look forward to your next stay!

Response from Property: Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you found our staff to be "polite and professional" and that you enjoyed our great location.Regarding the toothbrush and toothpaste, we sincerely apologize for any inconvenience this caused. As a hotel focused on providing the best possible value to our guests, we provide essential amenities like shampoo and shower gel, but dental kits are not a standard offering in our rooms. This helps us keep our room rates as competitive as possible.We appreciate your understanding and are grateful that the service from our team made a positive impression. We hope to welcome you back on your next visit to Bangkok. Have a wonderful Friday!

Response from Property: Thank you for this fantastic review. We are thrilled to hear that choosing our hotel was the right decision for your trip.We are especially proud of your comments regarding our staff going above and beyond. Our team is dedicated to finding solutions for our guests, even if it means coordinating with third parties to ensure your needs are met. It is wonderful to know their efforts made such a difference for you.We truly appreciate your recommendation to your friends and look forward to welcoming you all in the future.

Response from Property: Thank you for your review. We are glad to hear that you found us to be a nice place for a budget-friendly stay.We are especially happy that you took the time to explore the neighborhood! The nearby 7-Eleven is certainly convenient, and we agree that the BBQ and fruit stands in the afternoon are excellent local treats. Thank you for highlighting these hidden gems for future guests.We appreciate your feedback and hope to welcome you back soon.

Response from Property: Thank you so much for your wonderfully detailed and positive review! We are so pleased to hear that you had a pleasant, air-conditioned stay and that our hotel worked well for you.We are delighted you found our staff to be friendly and appreciated the daily water service. We're also especially grateful for your fantastic description of our location – you've captured it perfectly! It's a great neighborhood where, as you said, everything you could need is close by.We do, however, sincerely apologize for the spiderweb you spotted in the corner. Even if it wasn't a big deal, it's not our standard, and we have alerted our housekeeping team to be extra diligent. Regarding the TV, we apologize for the inconvenience this caused. We are currently in the process of upgrading all televisions in the hotel to new Smart TVs. It seems your room was one of the few still awaiting this new amenity, and we are very sorry for the disappointment.We are so grateful for your understanding and your very helpful feedback. We hope to have the pleasure of welcoming you back on your next visit to Bangkok so you can enjoy all our new upgrades! Have a wonderful Saturday.