Best Western Sukhumvit 20 Reviews

Response from Property: Thank you very much for sharing your feedback and for choosing to stay with us. We’re pleased to hear that you had a pleasant stay and appreciated our convenient location near Emsphere Mall and the BTS/MRT stations.We also appreciate your comments regarding the lighting and the condition of the couch — your observations are very helpful, and we will share them with our team for improvement.We hope to have the pleasure of welcoming you back again soon for an even more comfortable experience.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you very much for your wonderful review and for choosing to stay with us. We’re truly delighted to know you enjoyed our convenient location, spacious rooms, and friendly service.Your kind words for Neo have been shared with him and the team — it truly motivates us to keep delivering the best hospitality possible.We look forward to welcoming you back again soon to Best Western for another great stay!Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you very much for your kind review! We’re delighted to know you enjoyed our excellent location, clean and comfortable room, and the convenience of being close to your favorite relaxing spot.Your positive feedback means a lot to our team, and we look forward to welcoming you back again soon for another pleasant stay.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our location and found our team supportive and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay soon.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you for sharing your feedback. We are truly sorry that our breakfast arrangement did not meet your expectations and understand your disappointment. Your comments regarding the limited options and service are valuable, and we will review them with our team to improve.We are pleased that our receptionist was able to assist you and provide a positive interaction. We hope that, despite this experience, you might consider giving us another opportunity in the future.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you very much for your wonderful review!We’re so pleased to hear that you found our hotel clean, comfortable, and enjoyable, and that our team—especially Khun Are—made your stay even more memorable with their attentive service and hospitality.Your kind words will certainly be shared with the team. We truly appreciate your support and hope to welcome you back again soon!Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us.We’re truly delighted to hear that you enjoyed our service. Your satisfaction is our top priority, and your positive feedback means a lot to our team.We hope to welcome you back again soon!Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you for sharing your feedback regarding your recent stay. We’re sorry to hear that your experience did not fully meet your expectations, particularly with regard to our team’s service and the cleanliness of your room.Please be assured that we take your comments seriously and will review them with our staff to ensure improvements are made. Your feedback helps us identify areas where we can enhance our guests’ experience and provide a higher level of service.We appreciate you taking the time to share your thoughts and hope you might consider giving us another opportunity in the future to provide a more enjoyable stay.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thank you very much for taking the time to share your detailed review. We’re glad to hear that you found our location convenient, with plenty of dining and entertainment options nearby, and that our team members made a positive impression with their helpful and polite service.We also appreciate your honest comments regarding the condition of the hotel. We understand your concerns and would like to assure you that we are continuously reviewing areas for improvement and maintenance to enhance guest comfort and value for money.Regarding your experience with Agoda, we’re truly sorry to hear about the frustration you encountered. However, please note that bookings made through online travel agencies are managed directly by those platforms, and the refund or modification process depends on their specific policies and systems. Nonetheless, we will be happy to assist in any way possible should you choose to contact us directly for future reservations — we always aim to make your stay smooth and worry-free.Thank you again for your feedback and for highlighting the positives of your stay. We hope to have the pleasure of welcoming you back again in the future.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your stay, which clearly did not meet your expectations or our usual standards.Your comments regarding cleanliness, amenities, and overall maintenance have been noted with great concern and have already been shared with our housekeeping and maintenance teams for immediate improvement. We are also investigating the issues you mentioned to ensure they are properly addressed.We’re glad to hear you found the location convenient and the neighborhood safe. We truly appreciate your input and hope to have the opportunity to provide you with a much-improved stay should you choose to visit us again in the future.Warm regards,Simon

Response from Property: Thank you for taking the time to share your experience. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon.Warm regards,Rawin Chobwittayakun Hotel Manager

Response from Property: Thanks so much for your comment! Glad you enjoyed the location and nearby food options 😊

Response from Property: Thank you for sharing your feedback. We are glad to hear that our fast and efficient reception service made your stay convenient, especially for business travel. We understand your concerns regarding the busy main road and the hotel’s visibility from the side street. As these factors are beyond our control, we truly appreciate your understanding and hope they did not affect your overall experience. We look forward to welcoming you back on your next visit.Warm regards,Rawin Chobwittayakun Hotel Manager