Maitria Hotel Sukhumvit 18 - A Chatrium Collection Bangkok Reviews
Maitria Hotel Sukhumvit 18 - A Chatrium Collection Bangkok
26 Sukhumvit Soi 18, Khlong Toei, Bangkok, 10110, ThailandView Hotel Details
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Guest Reviews of Maitria Hotel Sukhumvit 18 - A Chatrium Collection Bangkok
8.9/10
Very Good
449 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.5
Service9.0
Cleanliness8.9
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All reviews(449)
Positive reviews(434)
Reviews with photos/video(125)
Easy to get around(45)
Large rooms(43)
Convenient for shopping(37)
Clean pool(30)
Great swimming pool(30)
Tasty food(21)
Close to metro(20)
Poor air conditioning(18)
Negative reviews(15)
Guest User
Triple Room
Stayed in Sep 2025
Family
2 review
9.5/10
Amazing
Posted on Nov 5, 2025
Friendly and professional staff. Offers free personal birthday/anniversary celebrations
Anonymous User
Superior King Studio
Stayed in Sep 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Oct 5, 2025
Nice location near Asok, hotel overall new and well maintained. Rooms are fairly new. Breakfast not bad, will change everyday. Overall good will come again
Response from Property: Dear guest,Thank you for your kind review! We’re glad to hear you enjoyed our convenient location near Asok and appreciated the well-maintained facilities and rooms. It’s great to know you liked the breakfast variety as well. We look forward to welcoming you back again soon.Best regards,Kriengsak HansaGeneral Manager
LPaul
Standard Studio
Stayed in Aug 2025
Business traveler
2 review
10/10
Outstanding
Posted on Sep 20, 2025
A Truly Exceptional Stay at Matria 18
My recent stay at Matria 18 was simply outstanding, and I can't recommend it highly enough. From the moment I arrived, it was clear that the staff is dedicated to providing an exceptional guest experience. The check-in was smooth and efficient, and the receptionists were welcoming and helpful, answering all my questions with a genuine smile. This level of service continued throughout my entire stay, from the friendly bellboys who were always ready to assist to the meticulous housekeeper who kept my room spotless.
The room itself was a highlight. The bed was incredibly comfortable, providing the perfect place to rest and recharge after a day of exploring. I also really appreciated the useful kitchenette, which was equipped with everything I needed to prepare simple meals and snacks. It made my stay feel more like a home away from home and was a fantastic convenience.
Another major plus is the hotel's strategic location. Being so close to both the BTS and MRT stations made getting around the city incredibly easy and stress-free. I was able to access all the major attractions and business districts with no hassle, which saved me a lot of time and money on transportation.
Overall, the combination of a comfortable room, a fantastic location, and a team of dedicated staff truly made my trip a memorable one. Matria 18 isn't just a place to sleep; it's a place where you're genuinely cared for. I'm already looking forward to my next visit!
Response from Property: Dear LPaul,Thank you so much for sharing such a wonderful and detailed review of your stay with us. We are truly delighted to hear that you enjoyed every aspect of your experience from the smooth check-in and warm service of our team to the comfort of your room and the convenience of the kitchenette.It’s also great to know that our location made it easy for you to explore Bangkok and save valuable time during your trip. Most importantly, we’re thrilled that you felt genuinely cared for throughout your stay that is exactly the kind of experience we strive to deliver.Your kind words mean a lot to our entire team, and we can’t wait to welcome you back to Maitria 18 for another memorable visit.Warm regards,Kriengsak HansaGeneral Manager
On Marni
Triple Room
Stayed in Jun 2025
Family
17 review
10/10
Outstanding
Posted on Jul 10, 2025
Excellent service, good breakfast
Walking distance to T21
Nearby massage was good
Response from Property: Dear On Marni,Thank you for your lovely feedback. We're delighted to hear you enjoyed our excellent service and good breakfast. It's great to know our convenient location near Terminal 21 and nearby massage spots added to your stay.We truly appreciate your kind words and hope to welcome you back again soon.Warm regards,Kriengsak HansaGeneral Manager
Anonymous User
Deluxe King Studio
Stayed in May 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Jun 13, 2025
Lovely hotel hidden in alley. Quiet enough yet close to everything.
Response from Property: Dear guest,Thank you for your lovely review. We're happy to hear you enjoyed the quiet charm of our location while still being close to everything. Hope to see you again soon.Best regards,Kriengsak HansaGeneral Manager
Chien-Wei Kao James
Deluxe King Studio
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Sep 6, 2025
Good vibes and service
Response from Property: Dear guest,Thank you for your kind words! We’re so glad to hear you enjoyed the good vibes and service during your stay. Your feedback means a lot to us, and we hope to welcome you back again soon.Kind regards,Kriengsak HansaGeneral Manager
Macky0829
Superior Twin Studio
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 17, 2025
Been staying here in 2018 and they always never fail to make me like welcomed and accommodated. Home away from home.
Response from Property: Dear Macky0829,Thank you so much for your continued support since 2018! It truly means the world to us to know we’ve consistently made you feel welcomed and at home. We're honored to be your home away from home and look forward to many more visits with you.Best regards,Kriengsak HansaGeneral Manager
Cotton the Bichon
Superior King Studio
Stayed in Sep 2025
Business traveler
15 review
9.5/10
Amazing
Posted on Oct 30, 2025
2 night stay from 8-10 Oct in separate rooms. From the second we stepped in the front desk greeted us with such cheerful enthusiasm that shook the entire grounds. They provided us with the little pineapple tarts as a tiny welcome gift which set the visit off on a good note.
Interestingly enough, I had actually stayed at this hotel 9 years ago. Back then it was known as "Park Plaza Sukhumvit 18", and somewhere along the way Park Plaza bought the property opposite this one and moved their operations across the soi, therefore the current Park Plaza Sukhumvit 18 is on the other side of this hotel now which had been acquired by the Chatrium Group from Park Plaza.
Unfortunately the rooms looked like they had not undergone any significant refurbishment over the past decade or so, the lighting was lacking in the middle of the room and the floor was not as clean as I expected. However, the cleanliness of the bed, desk and bathroom seemed alright. Cannot comment on the sofa as I did not use it. On the upside, the room was big and spacious and also came with a small kitchenette and large fridge, but lacked a washing machine.
Hot showers and Wifi worked well, and the location never bothered me much as I am always on motorcycle taxis in and out of the sois. All that was important to me was that the property was not located in one of those seedy sois. I come to Bangkok 10-12 times a year and have lived in more than 75 different hotels and BnBs over the years, while I cannot say that this was the best value for money property, it was still decent and did the job alright.
Roger Wong Kum Chin
Superior King Studio
Stayed in Feb 2025
Couple
4 review
10/10
Outstanding
Posted on Mar 12, 2025
Hotel is clean, good location, mins walk to Terminal 21 , BTS is near to all shopping mall. Will come back again.
Response from Property: Dear Roger,Thank you for your positive review! We’re so glad to hear that you enjoyed our clean facilities and prime location, with easy access to Terminal 21, the BTS, and nearby shopping malls. It’s great to know you had a pleasant stay, and we can’t wait to welcome you back again.Best regards,Kriengsak HansaGeneral Manager
Guest User
Superior King Studio
Stayed in Jul 2025
Couple
3 review
8.5/10
Very Good
Posted on Aug 29, 2025
Room was clean n plumbing n electrical fitments were working unlike in many old hotels.The buffet had a reasonable spread but the waitress service can be improved as We were having our breakfast from 9:45am onwards n the moment it was 10:30 am they took away the fruits basket n when I asked she said it was over which was a bland lie.Hope the mismanagement looks into the Restaurant server's service in future
Response from Property: Dear Mahesh,Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean and well-maintained, and that you enjoyed our buffet selection.We sincerely apologize for your disappointing experience with the breakfast service. Your comments regarding the staff’s behavior and service timing have been shared with our restaurant team for immediate review and improvement. Providing warm, attentive service is a priority for us, and we regret that we fell short during your visit.We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience.Kind regards,Kriengsak HansaGeneral manager
EKCCHUA
Superior King Studio
Stayed in Jul 2025
Couple
3 review
8.0/10
Very Good
Posted on Aug 26, 2025
Not my first time staying here, and also not my last. Although the bed is really hard and stiff which is bad for a side sleeper's comfort level, the bed is huge. The room is spacious, location is very convenient, and the breakfast it comes with even though of poor variety is still a very good added value compared to other hotels of around the same price.
Overall the room is good. The water pressure though seems to be a little weak this time. Not sure if its because of the leaky shower head.
Response from Property: Dear Ekcchua,Thank you for your continued support and for sharing your thoughtful feedback. We’re delighted to know that you appreciate our spacious rooms, convenient location, and the added value of our breakfast.We’re truly sorry to hear about the discomfort with the bed and the water pressure issue during your stay. Your comments about the shower head have been passed along to our maintenance team for immediate inspection, and we’ll also review ways to improve comfort for side sleepers.Your loyalty means a lot to us, and we look forward to welcoming you back for an even better experience next time.Kind regards,Kriengsak HansaGeneral Manager
Guest User
Grand Deluxe Studio
Stayed in Feb 2025
Traveling with friends
5 review
8.5/10
Very Good
Posted on Apr 14, 2025
Hotel is great, I been long time haven't come thailand, thanks for everything
Response from Property: Dear guest,Thank you so much for your kind words! We’re honored to have been part of your return to Thailand after such a long time. It’s wonderful to hear you enjoyed your stay with us.Thanks again for choosing our hotel, we hope to welcome you back again soon.Regards,Kriengsak HansaGeneral Manager
Guest User
Triple Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 30, 2025
THe hotel room was really spacious and it was quite convenient to walk to Asok BTS. I am also very thankful that the staff surprised my friend with a birthday cake. I really appreciate it
Response from Property: Dear guest,Thank you for your wonderful feedback! We're so glad to hear you enjoyed the spacious room and found our location convenient for getting to Asok BTS.It was our pleasure to surprise your friend with a birthday cake — we're happy we could be part of a special memory! Your kind words mean a lot to our team, and we truly appreciate you taking the time to share them.We hope to welcome you both back again soon.Regards, Kriengsak HansaGeneral Manager
Blazey
Standard Studio
Stayed in May 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 25, 2025
Breakfast was good but limited. I recommend eating outside the hotel. The location is amazing and the staff was great. Enjoyed my stay
Response from Property: Dear Blazey,Thank you for your kind feedback. We’re delighted to hear that you enjoyed our location, service from our staff, and overall stay. We also appreciate your comments regarding breakfast, which will be shared with our team for improvement. We look forward to welcoming you back on your next visit.Best regards,Kriengsak HansaGeneral Manager
Guest User
Two-Bedroom Suite
Stayed in May 2025
Family
3 review
9.5/10
Amazing
Posted on Jul 18, 2025
The general stay at the hotel was great! The staff are friendly and helpful be it at the reception or around the hotel.
The breakfast in the morning can be a bit messy as the cafe used for the breakfast is rather small to accommodate all the guests, especially that 9-10AM period.
The room is clean and cozy, especially with the 2-bedroom that is great for families.
Response from Property: Dear Noel,Thank you for sharing your experience. We're happy to hear you had a great stay and that our staff made you feel welcome throughout the hotel. It's also wonderful to know you found the 2-bedroom setup comfortable and ideal for families.We appreciate your feedback regarding the breakfast area during peak hours it’s a valuable point, and we’ll look into ways to improve the flow and comfort for our guests. We hope to have the pleasure of welcoming you and your family back again soon.Regards,Kriengsak HansaGeneral Manager