Yinji Hotel

As a repeat customer, I chose this hotel purely because of its convenient location and reasonable price. However, after several experiences, I must point out that the problems here are systemic, not accidental. 1. Long-standing hardware issues, not isolated incidents: Besides the room reservation failure and bathroom floor cleanliness issues I encountered this time, I had previously reported a problem with the screen mirroring device not working once and unstable hot water supply on two occasions. That's all. More importantly, I saw other guests reporting similar problems in the comments section, proving that my experience was not accidental, but a long-standing shortcoming in the hotel's management and maintenance. 2. Questionable cleanliness this time: During this stay, there were unidentified white crystals and water stains on the bathroom floor. The hotel explained it as "floor crystallization" and asked, "Does it affect usability?" Whatever it is, the first impression is "uncleanliness." The hotel's first reaction was not apology and cleaning, but excuses, which is unacceptable. 3. [Key Point] Poor service attitude, followed by slander: This is the most disappointing part. When I reported the problem, the hotel's customer service response was shocking: Personal attacks and slander: Instead of resolving the issue, they accused me of being "picky" and groundlessly slandered me, saying I "only come here to freeload." As a consumer, I truthfully reported a poor experience, yet I was labeled in this way. Arrogant attitude and customer dismissal: They said, "This is the first time I've seen a customer like this," and added, "I hope you won't book again." This is a despicable attitude of trying to drive away a customer who raised a problem. Summary: Hardware issues may be rectified, but a hotel that, after repeated and persistent feedback from a long-term customer, not only fails to improve but also responds with attacks and slander, speaks volumes about its professionalism and management level. "Reasonable price and location" should never be a reason to tolerate poor service and personal humiliation. I am recording this true experience in the hope that everyone will choose carefully.

The stay was wonderful! The room was clean and tidy, and the bedding was soft. The front desk service was excellent, and the staff were friendly and smiling. The afternoon tea and breakfast buffet were delicious, with a wide variety of options. The welcome tea upon arrival was a thoughtful touch. The housekeeping staff were excellent, proactively greeting us and providing attentive service. It made me feel very comfortable. I will definitely come again!