Hotel Casa Fuster G.L Monumento

We booked the family room, which was actually two interconnected rooms, offering a huge amount of space. I'd highly recommend it if you have older children. The hotel's location is excellent; you can walk to Casa Mila, Casa Batllo, and Casa Vicens. Getting a taxi downstairs and finding places to eat are also very convenient. The service was good, with two cleanings a day, and the complimentary chocolates were especially delicious. The pool wasn't anything special, but enjoying a drink on the rooftop and feeling the breeze was lovely.

As soon as we got out of the car, a bellboy greeted us at the door, helped with our luggage, and after check-in, escorted us to our room, explaining the use of the in-room facilities. The service was excellent. The hotel is a bit old; the showerhead in the bathroom was leaking, and the floor wasn't very clean. The cleanliness felt just average. The breakfast selection wasn't very extensive. However, the hotel's location is fantastic, making it very convenient to walk to several attractions and shopping areas.

A very comfortable hotel with elegant and exquisite design. The service was attentive and thorough, and communication in English was smooth. I'd especially like to thank the young male attendant who was on duty the night of the 29th; his exceptionally warm and thoughtful service significantly enhanced our overall stay.

On June 25th, my daughter accidentally left her passport in a taxi after leaving the hotel. The kind driver promptly returned it to the hotel's front desk. However, the hotel *never* informed us. By evening, we realized the passport was missing and were in a panic. Even when we asked the hotel staff, no one told us it was there. On June 26th, we went to the police station to file a report, then used the police report to apply for an emergency travel document at the consulate. We ended up missing all our pre-paid tour activities. On June 27th, when we were checking out, we were finally told the passport was at the front desk. By then, the passport, along with all the Schengen and Japan visas in it, had been permanently invalidated. This level of irresponsibility from the hotel is just unbelievable. As for the room itself, it was dim, tiny, and the TV was awkwardly placed on the side. There wasn't even enough space to open a suitcase. We could have overlooked all that. But for a hotel to have a foreign guest's passport returned to the front desk for days and not *once* inform the guest? Forget about service – is that even a humane thing to do? My daughter had already booked flights and hotels for her subsequent trip to Japan, which now also had to be canceled. The hotel manager told us to email them with details of our losses, saying they would discuss it internally and consider compensation. It's been over twenty days since then, and we haven't heard a single thing.

Located at one end of Gan'en Street, it's convenient for shopping, with a local boutique mini-supermarket right opposite. The overall feel is that of an older-style star-rated hotel. The rooms are quite clean, tidied up multiple times a day, and the service is warm and friendly. I'd recommend it when the price is right. It felt safe and worry-free.

The building's exterior is beautiful and the location is good, but the interior decoration is too old, I'd even say rundown! The lights didn't work well, the shower leaked, and it was very noisy outside. Think twice before booking.

This is considered a fairly well-known 5-star hotel locally, though it's probably more on par with a regular 4-star hotel in China. The room size is quite generous for European standards. The service was good. There are coffee shops and bakeries nearby, and it's less than a 19-minute walk to the main commercial avenue in the city center.

The hotel was great overall, but the bellman who helped with luggage when we were leaving in the morning was incredibly annoying. It was very early, and I initially considered asking the hotel to call a taxi. When I got to the entrance, he was just being weird. I preferred to call an Uber myself, but the car was taking a bit longer to arrive. He kept grumbling and complaining, saying their taxis would have arrived long ago, that they've called many cars, and all guests use their service. He just kept talking and talking, for as long as we waited. If it was really about saving his time, we could have just taken our luggage to the car ourselves, instead of him trying to rush us like that.

The hotel's location is excellent, and the housekeeping service is spot on. It's also super pleasant to walk around Barcelona in the evening~