Margaritaville Resort Cape Cod

Not Great. Service is an after thought. Not great. Staff members need an attitude adjustment. Almost every single front desk staff member had an unprofessional attitude. Upon check in we were given an inferior room with no view, despite paying an upcharge for a room with a courtyard view, as they advertised. The second front desk staff member we dealt with had a horrible attitude, and in our opinion should not be working with the general public. Fortunately, the manager who I spoke to on the the phone credited us for the room, as well as an issue with the bellhop. The on site restaurant is very disappointing food wise. The food was frozen, packaged, and just all around not good, and was a terrible value. In contrast, the breakfast buffet next to it is very good, and a good value at $20. As others have mentioned this 'resort' is mostly for families, not for couples. Lots of kids running around, the pool was kid central (even the Jacuzzi!). Security wise it seems OK. We saw the local police department do drive-by checks in the parking lot, at least twice during our stay. Not sure if this is because there are crime issues, or just preventative. Upon checkout the key system locked us out while we were bringing our belongings to our vehicle. This was BEFORE the 11 AM checkout time, and we ended up locked out with another traveler. We then all had to walk all the way around the hotel (very far!) to the front desk to get new keys! The front desk attendant said it's happened to others. Why not fix it???

The staff was very friendly and informative. The resort was very clean. The landscaping outside was done beautifully. The water park was a great size for my 9 year old who is not the greatest swimmer. The game room being open 24 hours was awesome! The only area of improvement is breakfast. I do wish the restaurant was open for "cook to order" breakfasts. My son is a picky eater and it would have been more convenient to eat pancakes or waffles at the resort versus traveking into Downtown Hyannis. The onl

Nice clean hotel. When we went they closed the pool and the gift shop early. So the 1 day we were there we were not able to do either.

Everything was fine, but I found food from the previous tenants in the refrigerator and a bit dirty in the bathroom. The rest was fine. The door to the room does not close properly, you need a lot of force.

Amazing hotel with great amenities