MainStay Suites Chicago Hoffman Estates

The stay was outstanding! However, afterwards, I was assessed an extra $252.50 by mistake. When I talked with the manager, Ashley, on the phone, she acknowledged that they had made a mistake and she would get the money back to me. This caused my bank account to be shorted and now I have bounced checks.

it was fine expect that you had to ask for maid once a week and the elevator went out and they had most people on the 3rd floor and did not seem to be very concerned about fixing it for 2 days. My card keep going out and the staff was not that nice on top of the fact that you they made sure you knew you could only stay 28 days or at least that was what I was told several time. Also always smelt like smoke of serveral kinds,

It was a three star extended stay hotel. I got the room at a decent price for one night. For the price, the room was perfect. Appliances were working well. It was clean and well maintained. My phone call to the reception was answered quickly and dealt with politely. All good experience.

Stayed here briefly last year. Overall one of the better extended stay properties. Conveniently they actually provide cookware, plates and silverware in the rooms.

Shower had a crack in it. Sink stopper was loose. Fan in bathroom sounded like it was going to blow up when turned on

This place was horrible, with no customer service and no one at the front desk. I arrived in the early morning of November 4 and knocked for 40 minutes before someone appeared; the front desk guy was just sleeping. I later found out that my booking was cancelled because I had arrived on the morning of November 4, even though I intentionally booked it from November 3 to avoid waiting for the 3 pm check-in time on November 4. However, they cancelled my booking since I didn't arrive on November 3. When I inquired how it was possible to get a room if my flight landed at 5 am and the check-in time was at 3 pm, and I couldn't start booking a day earlier, he said he didn't know and that nobody could help because management would be there on Monday. Then he said he had to go home, left, and there was no one at the front desk. When I reached out to *******, they tried to call the front desk, but there was no one, so I had to find another place to stay. This place still doesn't want to give a refund for the cancellation made on their end. They could not care less about their customers; avoid this place by all means. This level of disregard for customer welfare is unacceptable, and I am exploring legal options for redress, including filing a formal complaint with consumer protection agencies and seeking legal counsel for potential breach of contract.

The place smelled like burn ramen noodles and was not cleaned. There was still coffee grounds in the coffee maker and dust was caked in the ac vents. Our card keys kept deactivating every time we left the room

Great experience but your website needs to include that they don’t accept cash.

You get what you pay for. I had two tvs in my room. Neither had a remote. The edging around the table was starting to peel off and scratched me. There were no extra linens for pull out couch. Toilet overflowed and no one was at front desk for like 15 minutes. The one upside is the bed was comfortable. I would think twice before staying here.