One night stay, refurbished room very nice indeed. Dinner and breakfast both very good but service, sadly, was mediocre.....other than that of the lovely Ukranian lady at dinner. The restaurant team seemed to lack leadership and real focus on the diners. It's fine to ask if the meal is nice but far more important to have a constant presence and vigilance to ensure speedy and efficient service throughout the meal. An automatic 5% service charge on the total hotel bill is inappropriate......the guest should be at liberty to offer a gratuity only if truly earned by genuine superior service. in my view. Staff should be paid a fair income from the not insignificant hotel prices, without the need for the automatic "tip tax" that so many establishments are inclined to levy. Overall, an enjoyable stay but the level of service needs working on, based on my admittedly very limited time spent here.