Guest User
January 7, 2024
I wish I can give this place 0 stars. I went there end of the year cause my friend was staying in that area (bird rock), and the hotel seemed to be closest to her. When I arrived, I had to wait outside for 30 mins cause no one was there to check me in. The office lights were off. When I got to my room, the it wasnât as described in the pictures. The curtains were torn and old, bathroom wasnât the best condition, my sliding door couldnât close properly, and on top of that NO HOT WATER. After my second night I complained about the hot water, and I was offered a different. When I moved to the other room, there still wasnât hot water, and to add insult to injury, my door knob came out when I returned from the party. I text the property and the lock could get fixed until after 9AM. It was such a horrible experience. At that point, I cancelled the second half of my reservation and booked a different hotel. The next morning I saw the owner Mr. richards, I approached him and he said he doesnât know how all these issues are happening, and he doesnât want to hear anything more from me. He was very rude and unwilling to help my issues. He said, Iâll be going somewhere else anyways. The lock was fixed and i was leaving the next day, I asked them to fix the hot water and no response. The manager wasnât any help neither. I requested a refund cause of the horrible experience, the manager lied and said that they moved me to another room. Thankfully I have screenshots of messages cause we communicated via text on WhatsApp. The only GOOD thing at that hotel were the two women that worked at the restaurant Brighteye and Alexis. They made my breakfast good, they were very kind to me. They tried their best to make me feel better, but itâs only so much they couldâve done. I appreciate those women very much. Outside of them, it was a nightmare and the worst hotel I ever stayed at.