Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

The hotel is quite nice; the only issue is that the photos they show are from Royalton Hideway, not Royalton Splash, which makes things a bit confusing. At first it bothered me, but we were able to use both hotels, except for some areas like the buffet at the larger one and a few other things. Other than that, the beach was beautiful and the pools were nice too. There are a couple of things that could be improved, like having more areas where people can hang out longer, or places to play games such as volleyball or something like that—but that’s just my personal opinion. Overall, the hotel is good. It’s not “wow” like I initially expected, but I can’t complain.

The staff were so rude. It was clearly obvious that they did not care to serve black people. The difference between treatment and attitudes between white guest and black guest was abundantly clear. Will never go to thus resort again.

I enjoy the stay, I love it, great service

This was my second time visiting Punta Cana and my third stay at a Royalton property with Diamond Club service. I stayed at Royalton Splash Punta Cana for 7 days with my teenage daughter. The resort was clean and well maintained, and the water park was a great addition. The Steakhouse and Hibachi were by far our favorite restaurants—the food and service were excellent. A special thank you to Jose Garcia at the Diamond Club pool. He was friendly, attentive, and truly went above and beyond to make my daughter and me feel welcomed. He was the highlight of our Diamond Club experience! Unfortunately, I found the Diamond Club service inconsistent for the additional cost. Our butler, Edwin, made five restaurant reservations, but I often had to follow up through WhatsApp. On my sixth day, I requested a reservation at the Mexican restaurant, but the request was missed and I was told the following day that it had been forgotten. We also never got to use the hydrotherapy benefit included with Diamond Club because it was not scheduled during our stay. Service at the main buffet and some Diamond Club lounge areas was also inconsistent, with guests sometimes having to ask for water or coffee. Overall, we enjoyed our stay and there were some excellent employees, but I hope management improves the consistency and communication of the Diamond Club service. When paying extra for Diamond Club, guests should be able to fully enjoy the benefits and receive the premium service they expect.

I had the absolute best time best holiday I’ve been on especially one main worker called yohanny on the vibe team she made every day I was there suck a great experience I miss her so much my holiday best friend

From the start to the end: Our check-in was the hardest thing of our trip even with the Diamond Club, I could not imagine someone not booking diamond club they must be treated like nothing. The AC in the room wasn’t working and they end up giving us a smaller room for our family of 4 and were not able to move the small bed from The other one so we end up doing it. This is not a 5* hotel like it was sold, but a good 3.5/4* All of our family got sick from the food at Under the Seas restaurant like others, we end up having to spend a day in the Punta Cana hospital under IV. We saw lots of people being sick at this resort and my friend who went last year told me the same, but we’ve decided to still give it a try… Very disappointed on every level But… we wanna give a big THANKS to Santiago our Butler as this person deserves a big raise, going above and beyond for his people and really caring. Do no change you are wonderful. Final note: There is plenty of other hotel to try .. do it

This was our second stay at Punta Cana Splash and Punta Cana Royalty (2+2 of 14 and 5y.o.). We first visited four years ago and enjoyed it so much that we decided to come back again with our family. Once again, we had a wonderful vacation. Our family room was fantastic—spacious, comfortable, and perfect for the four of us. A special thank you to Gregory, Adriana, and David from the sports team. Their enthusiasm, professionalism, and dedication were outstanding. The training sessions during the first half of the day were always enjoyable, motivating, and of a very high standard. They were extremely beneficial for my body and helped me stay active, feel stronger, and feel great throughout the holiday. We would also like to thank the entire team for their hospitality and hard work.Entertaiment team did a great job to get active vacation. One small suggestion for improvement would be to offer more daytime dining options and fresh fruit at Royalton Punta Cana, as guests currently need to go to Punta Cana Splash during the day for lunch or lighter healthy options. We also felt that the beer selection and quality were better during our first visit four years ago. These are only minor points and did not affect our overall experience. Thank you for another memorable stay. We created wonderful family memories and look forward to returning again in the future! If you plan to go to this hotel, take waveboard with you;) we enjoyed so much small waves, but to pay 50 for board in hotel was a bit too much splash

The resort is huge and amazing . The grounds were always well taken care of . The pool was always clean and refreshing. We had Edwin for our butler . He was attentive from the moment we arrive to the moment we left. He made sure multiple to check in with us . We had requests and he completed them all upon request and in a timely manner. Always looking out for us and booking our reservations for us at the BEST restaurants which for us was Zen and hunters steak house . We had a fabulous time and highly recommend this resorts for families . May was so busy so it was lovely ! We will return :) The beach was outstanding. Drinks were great and the Dominican people Are so kind .