Grand New Century Hotels in Beihai

## Facilities While the facilities are a bit dated and you can see some wear and tear on the decor, the hotel's spotlessly clean environment is a major plus. The hotel boasts an outdoor pool, indoor pool, children's play area, gym, and more. For families with children, Kaiyuan's amenities are far superior to Marriott's. They offer free swim rings, complimentary mosquito bite relief, alcohol wipes, eyeglass cleaning pads, and band-aids – a level of detail that's truly impressive. ## Hygiene Guest rooms and public areas are cleaned meticulously, and bath towels are replaced promptly. Overall, the hygiene is excellent. ## Ambiance The lobby is stunning, featuring a modern Chinese aesthetic that's incredibly photogenic – perfect for snapping some great pictures. While not as sprawling as some Sanya resorts, the hotel is compact yet complete. It features a wedding lawn, and you can reach the beach via a short walk from the back entrance. What's more, there's a convenient foot-washing station by the back door for rinsing off sand after a beach stroll. ## Service They offer butler service, with a butler meant to greet guests upon arrival. However, our experience started poorly: when we arrived, our assigned butler was absent, leading to a long wait. We were in the main entrance lobby, but the butler seemed confused about its location, insisting on waiting at the front desk area for check-in. She never came to greet us at the actual entrance lobby, despite our initial phone conversation confirming a 'meet-and-greet' service. This discrepancy from what was promised was frustrating and caused a significant delay. I eventually had to find the butler myself. Even when she finally did assist with check-in, there was no expedited process; it was just like a regular guest checking in. Up to this point, her role felt largely ineffective. It was only *after* check-in that the butler's true value became apparent. She guided us to our room, provided a comprehensive overview of the hotel's facilities, essential check-in information, dining options and timings, beach safety tips, and even local Beihai attractions. Her response to our request for extra children's toiletries was impressively swift. Kudos to Butler Liu Fang for her subsequent excellent service! ## Lobby Bar Buffet Afternoon Tea The lobby bar offers a daily buffet afternoon tea. No reservations are needed; you can simply drop in anytime. ## Travel Photography Service (1 session) We also tried the travel photography service, and the results were quite good! Although two photos were complimentary, the quality was so exceptional that we ended up splurging 698 RMB on 13 retouched photos, with all digital negatives included. ## Breakfast Breakfast was extensive, featuring a delightful mix of Chinese and Western dishes. They also offered local Beihai specialties like shrimp cakes, *shuihe* (a local pastry), and *juanfen* (rice noodle rolls). The highlight for us was the boiled rice noodles, which were incredibly tasty, and you could add as many condiments and toppings as you liked.

Traveling with two children, the location is very close to the passenger port. Thank you to Xiao Zhang from the reservation department for upgrading the room. The check-in was quick and the room was clean. There were fresh fruits in the room every day and many extra bottles of water were given every day. I have eaten breakfast, Chinese food, and buffet in the hotel. The breakfast is quite satisfactory. The Chinese food is plentiful and reasonably priced, but the waiters in the Chinese restaurant are not as enthusiastic as the front desk and appear to be slack. The buffet is okay. The good food stall on the left side of the north gate of the hotel is good, and it feels better than the internet celebrity restaurant Yuexiang Kitchen in Qiaogang Fengqing Street.