Guest User
January 30, 2023
This is the first serious review, and I was interested in the hotel's high-quality service attitude before booking, but this time I encountered such a service situation during my stay:
1. On January 30th, the attitude of the front desk on the 11th really needs to be improved. The check-out was notified two hours in advance. I asked if the check-out was not until 2 p.m., and she said in a urging tone that you can check out now ( Don’t I know this, I need you to remind), and then she asked me: Then what time do you want to check out, I said one o’clock, she said that in a very impatient tone, then sighed, I asked She sighed what did you mean, and she said haha it's okay. Gives a very uncomfortable experience!
2. The same front desk promised to send a bottle of water to my room. After half an hour, I will confirm the status after asking. What I want to say is that if your hotel does not provide water, this service can not be provided. It is not necessary. I didn't bring out a bottle of water until I checked out.
In short, the evaluation of good service in the past was not felt during this stay.
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