Dr.Kami
September 18, 2023
I am a frequent traveler and I can describe my stay at Great Wall hotel in one word, PATHETIC. Staff is not friendly at all seemed they are not happy with what they are doing or force to work.
Room hygiene is very poor , patches and stains could be seen everywhere.
The add is misleading, their swimming pool is not functional but when I called them and confirmed twice they said that they have swimming pool but nothing was told about if it was functional or not .
Ms. Pauline from C. Trip was amazing and helped a lot and we got two breakfasts in compensation of the non functional swimming pool, the breakfast was just another disaster. For 88 yuan it was nothing . Over all it was just a very bad experience. This hotel and staff totally don’t match with their 5 star ratings. The only thing which is nice about this hotel is location. Other wise very highly over rated.