On the night of our check-in, my child wouldn't stop crying, so I called the front desk for help. Ms. Zeng answered my call and, hearing the anxiety and panic in my voice, immediately offered to bring a thermometer and some ice to our room. After hanging up, she personally delivered them, helped guide my child to take their temperature, and noticed the child wasn't feeling well. Ms. Zeng softly asked about the child's condition and offered to boil some warm water for us.
She explained how to use the in-room kettle and reminded me to contact the front desk anytime if the child felt unwell. Her tone was gentle throughout, and her actions were swift and efficient.
The next day, I called the front desk again as my child was still feeling a bit unwell and I didn't know where the nearest pharmacy was. Ms. Zeng patiently gave me directions to the closest pharmacy and, considering it would be difficult for me with a child, suggested I could **have the medicine delivered to the hotel, and she would personally bring it up to our room.**
Ms. Zeng was proactive and thoughtful: she immediately noticed my anxiety and panic and offered her assistance.
Detailed care, perfectly delivered: She paid attention to my young child's condition, providing a thermometer and ice, solving a real problem.
Efficient response, problem-solving: Faced with a guest's sudden need, she didn't shirk or delay but proactively brought delivered medicine to the room, truly easing our worries.
Approachable attitude, professional demeanor: She provided service with a smile throughout, used appropriate language, and was patient and meticulous, making me, a tired traveler, feel reassured and respected.
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