Jianguo Garden Hotel Reviews

Response from Property: 尊敬的賓客，非常感謝您細緻走心的真實點評！十分榮幸得到您對酒店優越地理位置、便捷出行及優質服務的高度認可。我們也虛心接納您提出的設施提升建議，已認真記錄並納入優化改進計劃，後續我們會持續完善硬件設施、精進服務品質

Response from Property: Dear Guest, thank you so much for your honest review and heartwarming feedback! We are delighted that you appreciate the hotel's convenient location next to Tiananmen Square and right next to Dongdan subway station, and also admire our elegant and spacious lobby. We understand that our guest rooms have a slightly retro feel, but we are committed to daily cleaning and maintenance to ensure a clean and comfortable stay for you. We will continue to improve and refine our services, and look forward to welcoming you back again. We wish you a pleasant journey!

Response from Property: Dear Guest, thank you so much for your detailed and heartwarming review! We are honored to receive your high praise for the hotel's location, attentive service, and long-standing five-star quality. We are delighted that you appreciate our convenient location near Chang'an Avenue and within walking distance of the subway station, and we thank you for your positive feedback on our thoughtful summer treat of complimentary bottled water and our rapid response to repair requests. We are also happy that you discovered the delicious Nanmen Hot Pot across the street. We will always remain true to our original aspirations, upholding our service quality and maintaining our facilities with care in every detail. We sincerely look forward to your frequent return, so you can once again experience the hotel's thoughtful service and the convenient surrounding area!

Response from Property: Dear Guest, thank you so much for your kind review and sincere appreciation! We sincerely apologize for the minor incident of the beverage being mistakenly taken. Providing you with a fruit platter immediately to make up for the inconvenience is a thoughtful service we should provide. We are especially pleased that you and your child enjoyed the hotel's spacious family-friendly play area, and we are very grateful that you chose us as your first choice for your next trip to Beijing. We will always maintain our attentive and meticulous service, striving to create a warm and comfortable travel environment. We look forward to welcoming you and your family back again!

Response from Property: Dear Guest, we are very sorry that your stay did not provide you with a satisfactory experience, and we are also very sorry that our accompanying elders were unhappy. We would like to express our sincere apologies. We attach great importance to all your feedback and have immediately conducted a comprehensive inspection and on-site review of the room facilities, cleanliness, connecting doors, breakfast selection, room soundproofing, air conditioning system, and identity verification service process. 1. As a five-star business hotel, the hotel is located in the core area of ​​Chang'an Avenue. Its convenient location and transportation have long been recognized by guests. Due to its early opening, some equipment and facilities may be outdated, but the hotel has increased its efforts in replacement and upgrading in recent years. The bathroom facilities and showers in the rooms are all compliant with standard configurations and meet star-rated standards. A room inspection is required before the room is sold. 2. The housekeeping department implements a standardized room inspection system, strictly implementing procedures such as whole-room cleaning and carpet cleaning. If you have any needs during your stay, you can request a second cleaning at any time. We have also circulated your feedback within the department, requiring that you perform your work according to procedures and standards, and that you be more careful and thorough during room inspections. 3. The doors on both sides of the connecting room you are staying in are locked at all times to prevent accidental opening. For security reasons, the key to the partition door is kept by the housekeeping department. You can call the switchboard at any time if needed. When a family travels and uses two rooms at the same time, the partition door is opened for the convenience of guests. 4. The hotel respects all guests' choices. Online hotel prices are now transparent, allowing you to choose your preferred hotel based on your itinerary. 5. Breakfast items are rotated almost daily, offering a wide variety (currently, the main common items include: 10 salads, 4 cereals, 4 cold dishes, 14 breads, 4 jams, 12 open-kitchen items, 4 porridges, 7 pickles, 7 steamed dishes, 13 local snacks, 6 dairy products, 9 fruits, 10 teas, and 8 kinds of hot pot dishes, 5 kinds of noodles and wontons, 4 kinds of porridge, and 3 kinds of bread prepared on-site). 6. Because there is a connecting door between your two rooms that is open, the water tap in the other room may... Some noise was transmitted, and the hotel will continue to monitor these two rooms. If other issues arise, repairs will be carried out immediately to ensure no disruption to subsequent guests. Additionally, given the high volume of tourists during holidays, floor staff will be on-site to monitor guests in public areas and politely remind them of any loud noises. The air conditioning was turned on in mid-April, and no significant problems were found during testing of all equipment and room terminals. We recommend setting the air conditioning fan speed differently during the day and night for optimal performance. Regarding the elevator identity verification process you mentioned, we have conducted retraining for all staff to strictly standardize identity verification scripts and privacy protection procedures, effectively safeguarding guest privacy. We respect every guest's experience and humbly accept suggestions to continuously improve our cleanliness, service, catering, and facility maintenance. We sincerely hope to have the opportunity to serve you again, allowing you to experience our genuine service quality and hotel atmosphere once more.

Response from Property: Dear guest, thank you for your positive feedback. We are delighted that our hotel service met your expectations. We also take your comments very seriously regarding the somewhat outdated room facilities and the insufficient cooling of the air conditioner. We have immediately passed these issues on to the relevant departments for improvement and optimization. We look forward to providing you with an even better experience on your next visit.

Response from Property: Dear Guest, thank you so much for choosing our hotel as your first choice for business trip and for your detailed review! We are delighted that our spacious office environment, comfortable bedding, and attentive front desk service provided you with a smooth stay. We also appreciate your recognition of the Asian Kitchen buffet on the first floor and the convenient transportation nearby. We look forward to your next business trip!

Response from Property: Dear Guest, thank you for your recognition! We are delighted that the hotel's excellent location, convenient transportation, clean rooms, and attentive service provided you with a comfortable stay. We look forward to your next visit!

Response from Property: Dear Guest, We are very sorry that your stay did not meet your expectations for a five-star hotel and that you and your family had a poor experience. We have noted all the issues you raised, including the outdated facilities, water quality, bathroom appearance, lack of children's toiletries, and the poor quality of breakfast and afternoon tea. We will make improvements and upgrades as soon as possible to enhance our facilities and services. We hope to provide you with a more satisfactory stay in the future.

Response from Property: Dear Guest, Thank you for your recognition and positive review. We are delighted that you were satisfied with the room cleanliness, attentive service, and excellent value for money. We adhere to reasonable pricing during holidays and are committed to ensuring a pleasant stay for every guest. Thank you very much for recognizing the quality of our long-established five-star hotel, and we look forward to your next visit!

Response from Property: 尊敬的賓客您好！真心感謝您帶着家人入住我們酒店，還如此認真細緻地分享了這麼完整的入住感受。看到您和孩子出行便利、住得寬敞舒心，各項服務和設施都合心意，我們由衷地感到開心與踏實。您的每一句肯定對我們來説都格外珍貴，我們也會繼續把細節做得更暖、更貼心，不辜負您的選擇與信任。期待下次您和家人再來北京時，我們還能為您打造一段温暖舒適的旅途時光！

Response from Property: 尊敬的賓客您好~感謝您多次選擇入住我們酒店！您對優越地理位置、便捷交通、貼心服務和豐盛早餐的認可，我們倍感榮幸。酒店緊鄰中國婦女小童博物館，也期待能為您的出行增添更多美好體驗。我們會繼續用心做好服務，恭候您的再次光臨！

Response from Property: Dear Guest, thank you for your detailed and honest review! We sincerely wish your father a speedy recovery. Our hotel is located next to the East Branch of Peking Union Medical College Hospital, within walking distance. The headboard of the guest room can be raised for your comfort and recline. The south-facing, enclosed rooms maintain a stable temperature of 25-27℃. In spring, there is no air conditioning, making the room warm and comfortable for seniors who are prone to catching colds and coughs. The executive floor features a complimentary lounge offering a variety of light meals including pastries, snacks, drinks, and fruits, making it convenient for light breakfasts. The rooms also offer beautiful views of Chang'an Avenue. We appreciate your patronage. If you require a stay for a follow-up visit, we will thoughtfully reserve a suitable room type, striving to provide your family with a safe and comfortable stay for those accompanying you!

Response from Property: Dear Guest, thank you so much for choosing to stay here and sharing your detailed review! We are delighted that you were satisfied with the hotel's clean environment, attentive service, spacious public areas, and convenient location near Dongdan. We also appreciate your recognition of our value for money and your stay experience. The drinking water in the public areas, the unique exhibits, and the handmade rabbit figurines are all designed to create a warm and festive atmosphere for you. We have noted your regret about the lack of breakfast and will continue to improve in the future. We look forward to your next visit.