Crowne Plaza BEIJING ZHONGGUANCUN by IHG

Justin Li at the front desk was incredibly welcoming. When he heard I was there with my child for an exam, he went out of his way to upgrade our room, ensuring my child had a more comfortable environment to prepare. He also thoughtfully brought us complimentary hotel drinks. Our stay was fantastic, highly recommend!

Sister Wang from the 19th floor provided excellent service. She proactively offered children's slippers and toothbrushes when she saw our child. She also made sure to ask if we needed anything every time we left or returned.

The service and facilities at the Holiday Inn are top-notch. The staff are warm, attentive, and genuinely caring. Both the front desk and the swimming pool staff offer thoughtful services, such as providing warm water and extending parking times. They also allowed us an early check-in, demonstrating their understanding of guest needs and their ability to accommodate them. Very, very satisfied.

The room was incredibly spacious and spotless! The location is super convenient, but what truly impressed me was the service! It's honestly the best hotel experience I've had in Beijing in recent years! I stayed for a full three days and two nights, and the overall experience exceeded my expectations! Here are some of the incredibly excellent touchpoints I can remember: Firstly, a huge thank you to Thae at the front desk! I wanted to request a late check-out, but the hotel had a very high occupancy rate that day, and the system showed my room type was fully booked. In other hotels, they might have just refused, but Thae didn't. She asked me to wait five minutes, then started making calls to coordinate with housekeeping and the duty manager. Throughout, she kept me updated: "Contacting the manager," "Preliminary agreement reached," "Will confirm shortly." This made me feel very reassured. In the end, she managed to secure a suitable late check-out time for me. Her attitude of not giving up easily and going all out for the guest truly added so much value! I'll definitely stay here again next time I'm in Zhongguancun! Secondly, Viki. My room card accidentally demagnetized, so I went to the front desk to get a new one. She first carefully verified my identity to ensure security, then efficiently made a new card, all within three minutes. When handing me the card, she specifically reminded me: "If it still doesn't work, I'll come up and test it for you directly." What touched me the most was when she saw me holding a large stack of documents, she proactively offered me several file bags, saying "This way they won't get mixed up." This small detail showed how incredibly thoughtful she is. Replacing a card is a minor issue, but Viki handled it efficiently, thoughtfully, and with a genuinely warm smile. She deserves high praise! Thirdly, Selina Liu. I'm especially grateful to Selina at the front desk for this stay! Due to a last-minute personal arrangement, I needed to extend my check-out. She coordinated it without hesitation, getting it sorted in two minutes, and even thoughtfully reminded me that my room card access would also be extended. When checking out and getting my invoice, my tax ID information was a bit disorganized, but she patiently cross-referenced it without any sign of annoyance. What truly moved me was that it was nearly 40 degrees Celsius outside, and I was sweating while processing everything. She silently handed me a cup of iced lemon water and said, "Here, quench your thirst." I was genuinely touched in that moment. Handling a late check-out, an invoice, and a cold drink simultaneously – quickly, smoothly, and with such warmth – her service awareness is absolutely incredible! Selina deserves a big shout-out; with front desk staff like her, Crowne Plaza deserves all its success! 👍

The service was excellent; every staff member was warm, polite, and thoughtful. The hotel provided a sense of calm and a positive mood for the kids taking their exams 🌈. A big thank you to Li Lingmei and Zheng Lili from the customer service department! Oh, and the lunch buffet was quite good.

The room was clean and the service was excellent! Cui Junshu, the housekeeping staff, was enthusiastic and diligent. Every time I requested items like mineral water, towels, or slippers, she responded quickly and warmly. Her patience made guests feel very welcome, and it truly shows the high professional standards of the Crowne Plaza hotel staff! I'll definitely consider staying here again next time! 👍👍👍

I happened to check in during the high school entrance exams, and the hotel upgraded my room. The room was spacious and clean. The service was prompt and thoughtful. Ms. Xiao Wu at the front desk was patient and polite; she helped me extend my stay multiple times and even kindly offered complimentary breakfast. I will definitely stay here again on future visits.

Facilities: Excellent, the swimming pool is fantastic, not crowded, and the water temperature is comfortable. Cleanliness: Very good, the housekeeping staff are polite. Environment: Great, no tall buildings around on the east side, it really stands out. Service: Excellent, attentive, patient, and thoughtful.

As a Trip.com co-branded IHG Rewards Club member, IHG hotels always make my stay incredibly comfortable. Not only do I get spacious rooms and great discounted rates, but also a wide range of services. I really love the Crowne Plaza Zhongguancun; the service always makes me happy during every visit.