Regent Stays in Beijing

To ensure my children and I had a comfortable stay in Beijing, I compared many hotels and ultimately chose the Regent. Upon arrival, a doorman helped with our luggage, and luckily, a room was ready, so we were able to check in around 12:30 PM. The room was very comfortable and perfectly suited for two adults and two children. The pool was a huge hit with the kids; we stayed two nights and visited three times. The service at the pool reception was also great; they noticed I was wearing the room's cloth slippers and warned me to be careful not to slip. The only downside occurred during breakfast on the second day. Because my outdoor shoes were a bit uncomfortable, I wore my room slippers into the restaurant (as I had the day before). When I went to get more food, there was a large puddle of water around a corner. The lighting in that spot was a bit dim, making it impossible to see, and I nearly fell. I had to inform the staff about the water before they promptly cleaned it up. I also told a gentleman in a suit, who seemed to be a manager. He only offered to move our table, and there was no subsequent apology. After I sat down, I was still quite shaken. Feeling both startled and disrespected, I decided to go to the front desk and speak with the restaurant manager myself. Although they did take some corrective actions afterwards, such as bringing two teddy bears for our children and some bread from the restaurant, and even called after we checked out to offer a room upgrade for our next stay, I still feel it's important to mention this incident. As it's an IHG hotel, it should be different from a budget hotel. Guests come here for excellent service, but this morning's experience was quite a deviation from what one would expect from a hotel of this caliber.