If I could rate their honesty and customer service 0 stars it would have been more appropriate.
To start with .
1-it has no separate parking , meaning you can't just park in front of the hotel and have a valley pick up your stuff you have to go in a separate parking three stories underground in a decrepit area.
2-they do not have a proper restaurant at the hotel meaning you go expecting a five-star hotel yet you cannot even be served of breakfast or dinner they tell you to go somewhere and have your own breakfast and your own dinner.
This is the first time in my life I see a luxury hotel claim they are a luxury hotel and they can't even offer you a meal and they don't even have a parking for themselves.
3-The highlight of the trip was the attitude of the people at the reception office and the unprofessionalism of their employees.
I understand that they are doing bad and the economy is not in their favor but to come up with rules left and right to rob their guests of a couple of dollars here and there were absolutely repugnant.
4-there are beggars everywhere around the area that will never leave you alone.
I could spend much more time explaining how disappointing this so-called hotel is but I think anyone who reads will get the gist.