Dream Apartments St Thomas Hall

One of the worst experiences ever. Couldn't get hold of anyone to check in, apartment was dirty, broken floors & shower screen. Blood on the floor in the corridor Then took over a month to get my deposit back as I again couldn't get hold of anyone and they 'couldn't find it' when they did finally respond to one of my many emails & Trip.com were absolutely no help either Last time I use either 🤬😡

Its not good wasting my time iam waiting 3 hour

Apartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again

We arrived in reception to check in and to provide evidence that one of the group was over 25 years which I understand however this was not made clear when booking. If we were all under 25 we would not have been allowed to stay and would not have been refunded. We then had to pay a security deposit of £250 which could only be done by bank transfer. No receipt was available and it seemed dodgy but we did get a refund without any hassle unlike other reviews on trip adviser. We then had to get a taxi from where we thought we were staying to the apartments which was £10 which was unexpected and inconvenient. The apartment was very modern and you could tell was a high standard maybe 12 months ago but standards have slipped. The housekeeping is poor and there is a big issue with bed bugs again mentioned on other reviews. There were no basic provisions which you would expect such as washing up liquid so we couldn’t wash the dishes properly. The smoke sensor in our apartment had been removed and the fire panel in hallway had loads of error codes so not really safe. Although the price was reasonable it was a shame about the issues. The place just needs running professionally. The only member of staff we met was a young Asian lad at check in and I would give him 1 out of 10 because he had an unprofessional bad attitude.

avoid at all costs!! appalling from start to finish. disgusting apartments and absolute disgraceful customer service if you could call it that. also, still awaiting security deposits back and they completely ignore your calls and emails.

Dreadful experience. Major issues trying to get through on the phone to check in, when we did we were told we had no booking even though we had a booking reference number, was placed on hold only to be cut off after a lengthy period of time, never to be able to get through to them again. We turned up to the apartments to find a police crime scene. Went over to the bar across the road where we were told they regularly get customers complaining about the apartments. We had no choice but to rebook and stay elsewhere.