Guest User
December 19, 2022
Belo Horizonte Minascentro, due to its location. However ALL THREE check-ins were extremely slow. The first one was even acceptable, as they didn't have all our information, but the delay in the other two returns was even ridiculous. Furthermore, our reservations included breakfast (we paid for it), and it was not included in the system, where we had to open the reservation application to demonstrate that this service had been contracted. Even the hotel's own employees commented that the hotel's control system was very bad.
On the first day of accommodation, the bathroom (toilet) was leaking, wetting the floor. In the second, the light in the room was burned out, and in the third, the room was poorly cleaned, with chewing gum on the bedroom floor and toilet paper on the floor in the corner of the bathroom.
I know the Ibis from other trips and we never had problems of this nature, I don't know if it's exclusive to this unit, but it's worth your attention.
With regard to the daily rate control system, perhaps it would be good to give it a good look, as this is very important and at all times that we were close to the reception, there were queues, despite having 3 or 4 people working. I do not consider myself the type of very demanding guest and I have noticed these situations, so I am sending this in order to improve your service even more.
I wish you success!
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