Ava Resort Cancun - All Inclusive
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All properties in Benito Juarez
Ava Resort Cancun - All Inclusive
No. 3 of Premium Hotels in Benito Juarez
Blvd. Kukulcán 25.3, Benito Juarez, Quintana Roo 77500, Mexico
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We Price Match
Last booked 16 hrs ago
Highlights
Free parking
Lots to do
Ideal location
Excellent serviceAmenities
Golf Course
Outdoor swimming pool
Exclusive Beach Area
Sauna
Spa
Massage Room
Fitness Room
ParkingFree
All amenities
Property Description
In the vicinity of the sandy beach is located the aparthotel AVA Resort Cancún. The old town is around 164 km away. The nearest shops you can reach within around 16 km, a supermarket is around 14 km away. There is a shuttle between the hotel and the airport (for a fee). On the beach are sun loungers, sun umbrellas and beach towels available. At the beach there is a bar serving refreshing drinks. The air-conditioned hotel is equipped with a 24h reception (check-in is possible around the clock), a lobby bar, Wi-Fi, 24 lifts, a supermarket and other shops, a boutique, cash machine, a hairdresser, a jacuzzi, showers and changing rooms, a first aid kit, parking spaces as well as a TV lounge with satellite TV. In the outdoor area you will find a supervised pool, where sun umbrellas and pool towels are available for free. For children there is also a children's pool. Furthermore, you can relax outdoors on a terrace. You can store your valuables in the safe, and your luggage in the hotel`s storage room. For your entertainment, the hotel offers a cinema and a disco. For very young guests, kid`s chairs, highchairs and cots can be provided. There is also a laundry and ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre at any time. Guests at the accommodation can get a wake-up call from the hotel personnel. For conventions and other business meetings, the hotel offers a business centre as well as a (auditorium-style) conference area with printer as well as overhead projector. If you want to explore the holiday region, you can use the car rental service close to the hotel (extra fee). At the hotel reception, tickets are offered for excursions in the area. In your hotel, a lot of focus is placed on sustainability. This includes the hotel`s own recycling bins and ecological meals. The hotel requires that all guests pay a deposit upon arrival. Due to its barrier-free facilities , such as barrier-free...
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8.4/10
Cleanliness8.4
Amenities8.4
Location8.4
Service8.4
All 40 reviews
Surroundings
Airport: Cancun International Airport
(10.2km)
Landmarks: Riviera Cancun Golf & Resorts
(1.4km)
Landmarks: Simbolo Fonatur Cancún
(2.2km)
Landmarks: Dolphin Discovery Cancun
(2.6km)
Landmarks: Moon Palace Cancun
(2.8km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
1
Panoramic Two-Bedroom Suite
Room Details
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1
Gala Oceanfront Suite-Two Bedrooms
1 Queen bed
Has window
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F&Amp; F Sundeck Suite (Tk 1F)
Room Details
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1
Queen Room-Ocean Front
1 Double bed
Non-smoking
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1
Two-Bedroom Penthouse Suite
Room Details
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1
Two-Bedroom King And King Suite With Panoramic
Room Details
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1
Oceanfront Couples
1 King bed
Has window
Non-smoking
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1
Panoramic Suite-Four Bedrooms
1 Sofa bed
Has window
Non-smoking
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Ocean Front King Accessible (Ak 1F)
1 King bed
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1
Oceanfront F&F
Room Details
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1
Oceanfront King Room
1 King bed
Non-smoking
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1
Panoramic Suite-Three Bedrooms
Room Details
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1
F&F Sundeck Suite
1 King bed
Has window
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Oceanfront King (Dk 1F)
1 King bed
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1
Central Oceanfront
1 King bed
Has window
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1
Oceanfront Central Suite
1 King bed
Has window
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Guest Reviews
8.4/10
Very Good
40 reviews
- Cleanliness8.4
- Amenities8.4
- Location8.4
- Service8.4
Average for similar properties in Benito Juarez
Review summary
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Food and Dining: The food was consistently described as delicious and varied, with several restaurants receiving high marks from guests. Specific favorites include Black Iron, Copal, and Chez-Moi, known for their fresh ingredients and flavorful dishes.
Guest User
November 20, 2025
A beautiful nice resort. It will be much better when the beach is completed with Tiki Bar. Pools were pretty chilly. I was told that pool heaters will be turned on December 1. Tharvin and Manuel were both awesome butlers. Cice was our breakfast waitress. She was on top of refills and anything else we needed. Angel, the bellboy, was very courteous and helpful with our luggage. Milksa? Was our pool waitress. She made sure we had plenty to drink and eat. We loved Copal & The Butcher restaurants. When they get more nightlife booked, Ava will be a jewel!
Guest User
November 20, 2025
I was at AVA Cancun for my friend’s 50th birthday trip, part of a big group that trusted this place because of past good experiences with Hard Rock. Big mistake. On the second night, while the parents were out, security and staff showed up at their suite and pushed to come inside. The only people in the room were teens and young adults (13–20) eating room service. No music, no alcohol, nothing wild. Yet staff interrogated a 13-year-old and asked if she was drunk and then hovered outside the room like they were waiting to catch them doing something. They never called any of the adults responsible for the room. Later, the resort tried to cover it with a fake narrative about “unattended minors” and “underage drinking.” That never happened. If they had any proof, they’d show camera footage. They didn’t—because there isn’t any. Then the General Manager singled out the only Jamaican guest in our group and accused him of giving alcohol to the kids, even though he wasn’t even there the night of the alleged incident. No evidence, no apology, just arrogance and then total silence from “customer care” when complaints were filed. If you’re booking a milestone trip or traveling with teens, think twice. AVA Cancun will take your money, invent accusations, target your group, and then ignore you when you demand accountability.
Guest User
November 20, 2025
I stayed at AVA Cancun with my wife as part of a large group for a close friend’s 50th birthday. Given the Hard Rock brand, I expected professionalism and good judgment. What we experienced instead was neither. One evening, while the adults were, resort staff and security went to my friend’s suite and treated a group of teens and young adults including my sons like they were doing something wrong, despite the fact they were simply in the room with room service. No effort was made to reach the parents before staff started questioning the kids and later filing a report that implied underage drinking and “unattended minors” — a version of events that does not match what actually happened. The situation was then compounded by unfounded accusations toward a member of our group just because he was a Jamaican. Despite the number of complaints that we filed, no one came back and addressed or resolved anything from a large, well-known resort, I expected better judgment, better communication, and more accountability.
Guest User
November 20, 2025
The resort experience was great, however, the staff are what put this trip over the top. From check-in to the daily service, we couldn't have been treated better. If you have the opportunity to go, do it. If you have butler services request Rafael and Plutarco, you will not be disappointed! They're the best. Sidenote, the beach isn't the greatest, the area was struggling with the seaweed, but we know that is no fault of the resorts.
Guest User
November 19, 2025
This is a beautiful, very modern resort. The rooms are spacious and the service at all restaurants is superb. QThe food is very good at most restaurants- they have a large variety to choose from, including two adult only restaurants. The beach is not great but the pools are very nice. There is a pool just for members which has spectacular service. My only complaint is that there is always trash in the hallways that the housekeepers ignore. The same trash stayed for days until I finally picked it up. I do not understand how the employees can just walk by it and ignore it. But everything g else was excellent. Highly recommend
Guest User
November 19, 2025
The resort is beautiful. Restaurants are incredible. Especially the French resturant Ches Moi the best meal of our trip. Pools are beautiful. Rooms are spacious and clean. Room service is great and a good selection of options. Our Butler Norma was by far the best butler we have had in the last couple of years! Spa was very nice. The Gym was one of the best of all the properties we have stayed at.
Guest User
November 19, 2025
Top tier All Inclusive Resort! About 15 minutes from the airport. Which is the only drawback about the resort is the constant airplanes flying over. But besides that, it’s a beautiful wonderful fantastic resort. A massive resort with multiple restaurants and activities to partake. My girls went to the kids club every single day and spent approximately 3 to 4 hours there each and every day. They have so many pools to choose from. They also have an adult only pool. The food is delicious. I was quite surprised at the delivery of services at each of the restaurant’s. Be prepared to do a lot of work. Make sure you make reservations at each of the restaurant
Guest User
November 19, 2025
Ava Resort was exceptional ! We were here in June and noticed MUCH improvement since then. Can’t wait to return. The staff is a 10 throughout the resort. DO go see the magic show !!!! Amazing !!! As for a favorite bar I suggest The Cocktail Bar. Jonathan, Christian, Angel, Colli and Miguel are the BEST !!! Our favorite restaurant was the new steak house The Butcher. Honestly, can’t go wrong at any of the restaurants though.
Services & Amenities
Most popular business facilities
Golf Course
Outdoor swimming pool
Exclusive Beach Area
Sauna
Spa
Massage Room
Fitness Room
Parking
Free
Bar
Nightclub
Bowling Alley
Restaurant
Café
Meeting Room
Children's Pool
Children's Playground
Water Park
Kids' Club
Babysitting Services
24-Hour Front Desk
Wi-Fi in Public Areas
Luggage Storage
Outdoor swimming pool
Exclusive Beach Area
Bar
Restaurant
Water Park
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Parking
Parking
Free
Transportation
Shuttle Bus Service
Business services
Meeting Room
Front desk services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Front Desk Safe
Luggage Storage
Food & drink
Kiosk/ Convenience Store
Café
Bar
Room Service
Public areas
Elevator
No Smoking in Public Areas
Smoking Area
ATM
Gift Shop
Health & wellness
Bowling Alley
Golf Course
Fitness Room
Massage Room
Sauna
Spa
Water Sport Equipment
Beauty and Makeup
Yoga Session
Activities
Eco Tours
Nightclub
Water Park
Exclusive Beach Area
Game Room
Cleaning services
Dry Cleaning
Ironing Service
Laundry Service (On-Site)
Facilities for children
Children's Meals Available
Children's Playground
Babysitting Services
Kids' Club
Children's Pool
Safety & security
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Smoke Detector
CCTV In Public Areas
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Please contact the hotel for details about cot and extra bed policies.
Property Description
Phone:+52-998-6303200
In the vicinity of the sandy beach is located the aparthotel AVA Resort Cancún. The old town is around 164 km away. The nearest shops you can reach within around 16 km, a supermarket is around 14 km away. There is a shuttle between the hotel and the airport (for a fee). On the beach are sun loungers, sun umbrellas and beach towels available. At the beach there is a bar serving refreshing drinks. The air-conditioned hotel is equipped with a 24h reception (check-in is possible around the clock), a lobby bar, Wi-Fi, 24 lifts, a supermarket and other shops, a boutique, cash machine, a hairdresser, a jacuzzi, showers and changing rooms, a first aid kit, parking spaces as well as a TV lounge with satellite TV. In the outdoor area you will find a supervised pool, where sun umbrellas and pool towels are available for free. For children there is also a children's pool. Furthermore, you can relax outdoors on a terrace. You can store your valuables in the safe, and your luggage in the hotel`s storage room. For your entertainment, the hotel offers a cinema and a disco. For very young guests, kid`s chairs, highchairs and cots can be provided. There is also a laundry and ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre at any time. Guests at the accommodation can get a wake-up call from the hotel personnel. For conventions and other business meetings, the hotel offers a business centre as well as a (auditorium-style) conference area with printer as well as overhead projector. If you want to explore the holiday region, you can use the car rental service close to the hotel (extra fee). At the hotel reception, tickets are offered for excursions in the area. In your hotel, a lot of focus is placed on sustainability. This includes the hotel`s own recycling bins and ecological meals. The hotel requires that all guests pay a deposit upon arrival. Due to its barrier-free facilities , such as barrier-free...
Frequently Asked Questions
What is the cancellation policy for Ava Resort Cancun - All Inclusive?
The cancellation policy for Ava Resort Cancun - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Ava Resort Cancun - All Inclusive?
How much does it cost at Ava Resort Cancun - All Inclusive?
Prices at Ava Resort Cancun - All Inclusive change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.How much does it cost at Ava Resort Cancun - All Inclusive?
What are Ava Resort Cancun - All Inclusive nearby landmarks?
Nearby attractions to Ava Resort Cancun - All Inclusive include Riviera Cancun Golf & Resorts, only 1.4km from your search (straight-line distance) away.What are Ava Resort Cancun - All Inclusive nearby landmarks?
Does Ava Resort Cancun - All Inclusive provide a pool?
Yes, Ava Resort Cancun - All Inclusive has a swimming pool for guests.Does Ava Resort Cancun - All Inclusive provide a pool?
What amenities or services does Ava Resort Cancun - All Inclusive offer?
Ava Resort Cancun - All Inclusive has amenities including Shuttle Bus Service.What amenities or services does Ava Resort Cancun - All Inclusive offer?
What are check-in & check-out time at Ava Resort Cancun - All Inclusive?
Check-in at Ava Resort Cancun - All Inclusive starts from 15:00, and the standard check-out time is by 12:00.What are check-in & check-out time at Ava Resort Cancun - All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 10.24KM |
| Average Price From | GBP1161 |
| Hotel Star Rating | 5 |