Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only

Hideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.

Paid for an upgrade and received a worse room than what I started with. The mirror was broken, the A/c didn’t work, and the tv didn’t work.

Great resort. Staff and services were amazing. Only knock was out was attached to a family resort making it a long walk to places and had kids in areas where adults only were suppose to be

One of the worst resorts I’ve stayed at in Cancun. Terrible service and rude staff. Food and drinks were always late. Sometimes room service didn’t even show up. They constantly ran out of main ingredients. Staff was rude to guests when they were the ones who were slow or being neglectful. Truly didn’t feel welcome or like a valued guest.

Staff was extremely accommodating, the adults only is deceiving bc there’s only 1-2 adult pools and majority of the restaurants are on the kid friendly side

There’s a lot I could say, but I’ll do some bullet points. Pros: -The property itself is well taken care of and beautiful. -The amount of pools and restaurants was fantastic. -The staff was pretty good too. Cons: -The property was so far from anything to go anywhere was cost way too much! We like to venture out, but if you want to just stick around the resort your good but… -The beach wasn’t much to right home about. Frankly it just wasn’t pretty at all, and the Hideaway bar area was under construction. (We stayed at the Hideaway adult only section) -It was too difficult to book dinner at the restaurants. You must be checked in with your room number on the app to make a reservation 2-3 days in advance, so they were booked already. Lucky we stayed for a week so our last three nights we were able to enjoy a few. Other than that, pretty much, the buffet is the only option, which was basically cafeteria food. -We had a swim up room. With our “mini-bar” consisting of only 2 beers, 2 sodas, and 4 bottled waters, we had to leave to go to the bar to get drinks. But it was fine, the water there was so cold we didn’t enjoy it much, and the massive cockroach on our patio didn’t really make us want to dive in. (He even made a video…did you know they could swim?) Needless to say, while the property is pretty, we definitely won’t be back.