Hotels in Zona Hotelera, Benito Juarez

It was really nice. It was new so it was clean and there was a mall underneath which was awesome haha ​​It was nice because it was in the middle of downtown and the hotel zone. There is a beach you can take a bus to from the hotel? Don't go there. It's a waste of time. Just take an Uber and go to the public beach.

The room was exactly as described. The kitchen was fully equipped, from a peeler to a dishwasher. It felt like home. It was the most fully equipped hotel I've ever stayed in. The swimming pool was right outside the door, and a few steps to the right was the hotel's private beach. It was great.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

Thoroughly enjoyed my stay from the moment I arrived with private concierge check in and services. Special dinners in the White Room and excellent service by both Luis’, the host and the chef who provided my companion and I with a truly memorable meal experience in comfortable and quiet surroundings. Beautiful beach and views, will highly recommend. Good value as well!

A nice hotel that caters to the ”All Inclusive” crowd. If you're looking for a vacation with no surprises and never plan on venturing off the grounds then this is your place. If on the other hand you want get out and explore your surroundings, and try the local food there are probably better options as they treat you like second class citizens. Constantly pointing out that you are not on the meal plan. So getting things as simple as a morning coffee or a drink at the swim up bar is borderline frustrating. This hotel is located in an isolated part of the hotel zone so expect to catch a bus or taxi to the more lively places for food and activities. Great beach, nice pools and and clean upscale rooms

We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one.

The hotel lounge is reasonable in consumption, clean and hygienic, the quality of the beach is average, and the overall praise is good, I will back again , see you soon!

The location is very good. We booked a seaside view suite. You can see the beach from the balcony. It is quite large. The facilities are a bit old, but it has everything it should have. Room service is also very convenient, but the food is not as good as the restaurant that requires reservations.

It was a public beach + pier, with many tourists and a mess. The room was large and clean, and the bathroom and 🚽 were two separate spaces, which I liked very much. However, there was a pungent smell in the room on the day of check-in (a bit like the smell of insecticide) that made me dizzy. The breakfast was not delicious, and only buffet and light meals were provided at noon. The disposable plastic cups were reused and not cleaned properly. Some cups were deformed but still in use. Picture 3 was taken at the entrance of the buffet restaurant. The white one was not a cabinet, but a louvered wooden board. Two wooden boards were spliced ​​at 90 degrees to form a semi-fence. When the wind blew, a wooden board fell to the ground with a clang. Fortunately, no one was walking by at that time. The waiter did not realize that it would be dangerous if it hit someone, so he just picked up the wooden board and put it together casually, as if nothing had happened.