Lack of concern that I was injured while at the hotel due to faulty items in the room. Pillows were TINY and not standard size. Items available for breakfast were subpar unless you like to only eat bread/heavy carbs, there was no fruit or other healthier options available. The Internet went out for several hours, which wouldn't have been an issue except that I was in the middle of a very important virtual business call. I have stayed at some lesser quality (1 and 2 star hotels) that were nicer than this one.