Element Suites

We arrived at the hotel around 8 am, we knew that check-in was at 2 pm, we wanted to leave our bags and go about our business, but we couldn’t get into the hotel, everything was locked. The receptionist can say no. The area is dirty, there is no view. I was prepared for the rooms to be tired, but it turned out that they were very dirty.

The second time I stayed at this hotel, everything is as before for a four. Thank you that everything was in the kitchen, including dishes, the refrigerator turned down the fire as it worked. The noise from the street interfered at night and it was a little damp in the lower room. Thank you for your hospitality and free umbrellas.

I have stayed at this hotel many times before. It was in very good condition on my previous stays. However, the owner of the hotel has changed. Cleanliness and facilities are in very poor condition. The sheets, floors and bathroom were dirty. When checking in to the hotel, I gave my name to Tayyip Bey at the reception and the name of the person I will be staying. I even specified the arrival time of my friend, it was okay. The receptionist changed at the time of my friend's arrival. The person named Muhtar Bey did not take my friend to the hotel. Even though I chose a double room in the hotel reservation and specified the guest's name on the phone beforehand, even though I mentioned it again when I checked in to the hotel myself. The other person to be accommodated was not admitted to the hotel. The reason was that, according to Muhtar Bey, no one was admitted to the hotel as a guest. However, at the entrance of the apartments, "It is obligatory for those who will come as guests to register their identity cards." It has writing. They have victimized us with a situation that contradicts themselves. Contact Trip.com I explained the situation, they told me that there would be two people in the room as I stated, and they contacted the hotel and gave them the same information. When I told the receptionist Muhtar Bey again, he said that the rule of the hotel is that we can't take the other person. Treating and victimizing a customer in this way is not good for both the business and Trip.com. I recommend that you do not stay in this hotel that has changed owner. The only positive thing is the location of the hotel.