Mercure Plaza Biel

We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great.

We only stayed one night. We liked a lot big bathtub and two sinks in the bathroom. Bed was comfortable and room spacious. Breakfast was delicious, even with prosecco, fresh made orange juice and big choice of food. There was also coffee machine by the reception with take away coffee. Which was very nice, cause coffee at our room tasted terrible. Location was not far from city centre and we've got parking space just in front of the hotel for free.

The location of this hotel was quite good, the bus stop was nearby. The room was very clean and all things were very comfortable. The breakfast was also nice.

Good hotel in the centre of Biel, rooms are clean but small and breakfast might be improved, dinner is nice!

This was by far the most disappointing experience. We got to the hotel & just left our bags & immediately left to see the city. When we got back we had the time to check on the conditions of the room & noticed that it was dirty. Found some hair on the bathtub and pillows, the floor was sticky. We know this things can happen & thats why we approached the lady on the front desk. She offered to change rooms but told us they would make a downgrade bc they didnt have any rooms like the one we paid for available. We agreed to it but also asked about the fee difference between the rooms & they told us not to worry about it, that they’d find a solution. After the 3 nights, at checkout time we asked about it again. They brought the very unprofessional rude manager to tell us that they wouldn’t be refunding the fee difference because our new room was a “complete mess”. We are delicate & careful people & don’t like leaving our stuff all over the room, so we always leave our stuff well packed and locked. We let them know this couldnt be our case. Even if it was, it is their job to clean the room bc they charge you a fee for that & has nothing to do with receiving as a new guest a clean room. We also let him know about this. And this is when he started talking to us in an aggressive way, telling us to “not behave like animals” referring to how we were complaining & demanding an actual solution. Also called us “sensitive people from Spain” when we’re not even Spanish. FULL REVIEW ON GOOGLE

We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great. Free coffee and water a great plus. Matrass was a bit hard, but we did not mind. Would choose is definitly again.

Very nice hotel, friendly staff and everything was well appointed. Very comfortable bed!!!!