Premier Inn Newton Abbot

Hotel room & parking were great. I chose a premier room. TV good. Soundproofing good. Wifi good. Shower & bed good. All why still a reasonable score. The rest of the hotel was a disappointment. It was looking run down. Broken signage on the outside. Lift not working as broken with no sign of it being fixed. I pre paid for breakfast, before a long drive to Cornwall. On arriving, the restaurant was closed for the day. No warning given. Reception said I would be automatically refunded. I then wasn't. After trying to find a way to complain (Whitbread makes it hard to) I was refunded "as a good will gesture". Unbelievably bad service - nothing "good will" about it. I could return - the room was good. But it doesn't attract me to stay here, rather than other hotel options in the area.

Well I will start with the bad things first because thankfully there weren’t many. 1. There was one staff member (a young girl) in the restaurant who deemed it more appropriate to be on her phone to her friends rather than working. We also noticed she seemed to be either on her phone or outside with her vape pen. Not very professional. There was no offer from her of additional drinks, we were left to our own devices once we received our mains. 2. The restaurant menu was lacking. There are 5 options on the menu, and most of these weren’t even available because they had no food stock. We decided to go elsewhere for dinner on our second night. On the bright side, we really enjoyed breakfast and there were plenty of options of different juices and cereals as well as cooked food. However, the hotel side was much more positive. We paid for the early check in option and were greeted by a smiley woman on reception who explained everything about the cleaners not coming in unless we asked for them (which we didn’t need for only two nights) and that there was somebody available to help on the desk all day and all night. We really liked this as most Premier inns we stay at they only have machines to check you in. We had an issue with our air conditioning later in the evening which a nice gentleman on reception sorted for us quickly and efficiently. The room (we booked a premium room) was spotlessly clean and we enjoyed the chocolates and water provided. It is our understanding that the hotel is due for some renovations soon which are desperately needed, particularly in the restaurant. The room itself was perfect but the common areas look worn and dated. Overall we had a good stay and were happy with the price we paid, but we do not recommend the restaurant and the teenagers running it.

excellent staff .room, bed and sleep always great we didn't eat as we had mad other arrangement .would deffo stay at this place again

When we first arrived we were very disappointed in how badly it looked from outside . It looked so run down. We went to look at the restaurant and were a bit taken aback how bad it looked and thought it had closed down . The beer garden was closed down and rotting picnic tables. The bar area inside was run down and badly maintained. Dirty and scruffy and weeds everywhere outside. It only opens at 6pm . The bar area was grubby with stained chairs and very pricey with very few drinks available. Very basic menu . One evening it was closed due to the manager off sick. The reception staff were not very friendly or helpful . One plus was the room had air con but it was chipped paintwork and not cleaned well with a smell of mould . The restaurant area was nice inside with nice tables and chairs and music . The food was good at breakfast. On the whole it was ok but not the best or worst we have stayed at. Also don't bother trying to ring them as they never answer the phone. They explained that was because of staff shortages.

Hotel a little tired. Staff good, but well under staffed at breakfast which affected our experience. Free parking good.

We as a couple always stay with premier inn whilst on our travels. We've only been disappointed a couple of times and this unfortunately is one of those times. Paid extra for the premium room only to find Cobwebs in the corner, badly stained carpet. Badly made bed which I had to remake.(The duvet cover was all scrunched up at the bottom) there was no choice of coffee pods and had to go to reception for teabags.