Horseshoe Black Hawk- A Caesars Rewards Destination

My only issue was the in room air conditioner, did not work so it was very hot in the room. Thankfully we were able to open windows otherwise it would have been to terrible for sleeping.

The room was nice. Waited forever for dinner at the brewery/ sports bar. Waited 20 minutes for service once we were seated. Didn't get menus or drinks so we moved to the bar so someone would notice us. The appetizer of potato skins were burnt and cold. Burgers were overcooked. Seemed like a staffing issue

The room was super nice and clean but it was at least 85 degrees in the room the thermostat showed 65 : we open door to get air but the out side noise and lights were to much we ended up leaving at 3:00 in the morning

It was very dirty and smelled terrible. However, since I had a reservation from the 28th to the 31st, I endured it and stayed there. The bathroom vent was so dusty that the dust was even coming out into the room, so I took pictures and showed them to the manager. I have a dust allergy, so I coughed a lot. I don't know what happened after that.

Hotel rooms not well maintained. No air circulation although in-room unit ran continuously. Every guest in our party (4 rooms) said the same about their room. Our room had the additional bonus of mold in the shower and low water flow.

Room itself was ok. Housekeeping ******. Room was not cleaned. Made 2 request to front desk for at least replacement towels and coffee with no action on their part. Will chose different hotel next time.

most staff seemed over worked and not customer friendly. couldn't get front desk to answer phone ordered room service and it never arrived. they charge $11 for one hour late checkout...hmmm

Clean nice room. Decent price. Check in was fine but rep didn’t tell us anything about hotel. Would’ve appreciated knowing about parking, if breakfast is available, etc.

Our room was behind the elevator. The elevator noise was loud the entire time we were in our room. The heat is not controlled in each room. It’s controlled in the whole building so if you are hot, you have to open a window. I’m not sure what to do if you’re cold. I would not stay here again.