NH Urban 26 Royal

Great hotel close to the transmilenio station. Clean and big room I was particularly amazed by the personalized service from Thomas at the reception, who was very careful with me. That was very appreciated.

When I arrived I booked two rooms. One room for me the other for my friend. The one room my friend received had the bathroom shower head fall off when he went to shower. Also his shower had no shower door so water got onto the bathroom floor. As for my room I booked a queen size bed but I got a full size double beds. I am 6’1” and my legs hung off of the bed. I went to the get everything sorted out with the guy who set it up and his excuse was that there were no more rooms available; but, if I come at 10am in the morning there will certainly be a room available for me. So I went the next morning and the morning shift workers said the same thing, “sorry there are no rooms available” even though people were leaving. I was told to come later that night because there will be another room available. So I waited and then when the evening came I asked the guy at the desk and he said, “I’m sorry but there aren’t any rooms available”. He checked and said if I came tomorrow morning at 10am there shouldn’t be a problem getting me a room. I waited till the morning and came downstairs at 10:06am but once again I was told there Aren’t any rooms available and was told to come the following morning. At this point I’m am so annoyed and just couldn’t believe I paid my money for this establishment and couldn’t get my room I paid for. But to put the icing on the cake. I didn’t have any hot water. My shower was only warm. The worse experience I have had yet.

The water worked intermittently. Had to wait around to be able to shower. The toilet wouldn't flush and we had to manually fill the tank.

I rented this room for 6 nights, with my mother, unfortunately I couldn't travel. They charged my mother money for taxes, they didn't have towels, the last day without water, the hotel was dirty and unkempt, when I called from the USA to complain, they made fun of me. first time I've had a hotel like this TERRIBLE

Don't stay here. Hotel has an intermittent problem with running water. Several times we could not use the shower. Hotel did not inform us of the problem at check-in and refused to provide compensation. Also the room has poor ventilation and no A/C. Even with very cool outside temps it's too hot inside the rooms to sleep comfortably. Rooms in the back face a popular playground and the noise of children playing games echos into the room for hours amd hours from morning to night. Front rooms face a major highway. It's noisy here.

I was in NH Monday and Tuesday in CALI, hotel super good very complete, very. Air conn, coffe machine, iron table, all...NH Bogota nothing. I arribe 9 pm need to Iron my shirt for the next morning meeting and I couldn´t I should change hotel but capacity was full because the Andinapack exhibitin, I will not come back.

Absolutely a wonderful experience. Wonderful hotel great people a great price for what you pay for. I really love the 24-hour open restaurant bar on the 4th floor room service great security good location. The only thing that I could say that I had a question about is that the rooms have no ventilation system. Only a window that opens but Bogota is relatively cold, so you ain't won't notice that too much I would give it 10 Stars

My stay could not have been better. Will definitely be back. Location was very central staff was excellent. Most spoke a little english, that was very helpful. My room was very comfortable and a decent view of the city. Breakfast was excellent. The price for what you get would be hard to beat.