W Bogota

From US here. The brunch that goes with the suites is literally 12/10. So many fresh options for healthy eaters. Room service is great & they made accommodations for us outside our hours for our dry cleaning when there was a crazy rain one night.

Time for a refresh I’ve stayed here 4-5 times over the years. The staff remains excellent, but the lobby, hallways and rooms could use a refresh. Black carpet in hallways has bleach spots. Sheer white curtains in room aren’t so white anymore - stained and snagged. Some of gold drapes were falling off tracks. Fabric worn off the corner of the bedframe - I cut my leg on exposed wooden frame. White furniture is scraped and stained. Offwhite floor tiles have bleach spots. Too much clutter on the furniture in the room - cocktail shaker, ice bucket, mini bar, signage. Sensor caused closet to light to flicker on and off all night. Someone did come to address all the problems within a short time, but still… We received a complimentary “upgrade” to a king suite, but it was actually smaller than the wonderful king. The “suite” is not really a suite but rather a wonderful king with a column splitting the room into separate spaces. The column actually takes space away from the room. Hotel has free hot water in the lobby, but when I went to get hot water from the lobby at 3:30am, there was none. I asked at the front desk and was told they could bring some to my room. A few minutes later, someone showed up with a carafe of hot water, tea bags, and sugar - AND a room service charge for me to sign! I was expecting a free cup on hot water - not room service. Not possible to reserve room for 2 with breakfast for 2. Hotel only has option to include 1 breakfast at time of reservation.

We celebrated my wife birthday We stayed here again this time to have a birthday party here. Amazing staff anf exceptional service..Everytime we stay we enjoy the breakfast. We enjoy the music and the safety of the Santa Barbara area has to offer.I have condo here and home in lamesa cundinamarca. It is nice to have paties decorated and food and drinks .

Manager was passive aggressive and condescending. Everyone else was great! Especially, Brenda and Tatiana.