Verified traveler
October 7, 2023
The reception and room service are good; the only inconvenience I had was on October 6th with the person assisting in the restaurant, and precisely today, October 7th, the same lady was there. She is very rude and lacks customer service training. On two occasions, I had to get up to ask her to help us with the coffee because we already had everything and our breakfast was almost over, but she was reluctant to assist us. When she finally brought the coffee, it was like a hurricane, and my mother's dress got splashed due to her rudeness and lack of service. The restaurant service is good, but these individuals with such an attitude undermine the overall experience.