Hotel Egina Bogota

I had always felt very good in this hotel, everyone had been so kind and respectful until today, December 3, 2023, at checkout, when the vulgar and unpleasant receptionist faced a mistake that we did not make, because according to her the payment was not I had made prior to check in I was going to call the police, the day we entered we asked if the payment had been made and they told us yes. We then proposed that they send us a payment link but they did not do it and they did not do it, instead this woman behaved like a vegetable seller, yelling at us and entertaining us in front of the other guests who were checking out, she is definitely not a suitable person To deal with humans, he knows no decency, much less customer service. An efficient and respectful person is supposed to be at a reception, but this lady does not have an iota of decency or education. Well on the other hand I want to give a special recognition to the girl in charge of the restaurant Dyana who should be in a position as reception since she is the most decent and kind person, always attentive to everything and with all her charisma she gets my 10/10 , this is quality staff, the same for Carlos, the bellboy who is full of kindness and efficiency. I recommend you be more efficient in providing. Several payment alternatives were provided to its clients, on a Sunday there was no one to enable a payment link or anyone to monitor the hotel's security.

Bueno, bonito, y barato (para un hotel en Usaquén.) Return stay, this time we got a very nice room with a more spacious bathroom where nothing was broken, and a cute fireplace! So, rooms vary in quality. The rooms have refrigerators, but no microwave, and unfortunately the hotel staff will not heat up food for you. There is a "fitness center" on the top floor but it only has two cardio machines and no weights. The Turkish sauna is nice, though. This top floor was dirty at the time, possibly going through renovations.

Good service, clean and hygienic

房間非常乾淨，店員熱情友好，方便出行，早餐豐富，最喜歡的是每天換水果，新鮮果汁管夠吃！棒棒棒！棒棒棒！