Mercure Bandung City Centre

My room was great, with a nice view and a delicious breakfast. It was clean, and the international sockets were a convenient touch. However, my little brother had an issue with the air conditioning in his room—it wasn't cooling at all. He reported the problem to the front desk, and they came to check but claimed that this was the normal temperature for all rooms. Yet, my room was cold, and his was hot! Despite asking for a room change, they didn't offer any alternatives. As a result, he ended up sleeping in my room since it was cooler. We paid for two rooms but only used one, which was disappointing. Based on this experience, I wouldn't recommend this 4-star hotel due to poor service.

The room was superb, big n comfortable 1125. Lobby was modern n chic. Lifts were extremely slow n only two for so many people. We had to take drinking water from the corridor because of the hotel green initiative but they should have left us a container 🫙. The water pressure was really bad n hot water was very unstable making my showering each time a bad experience. Service was warm n welcoming each day

Hotel is clean and spacious the staff there are very helpful and friendly The location is good there are a lot of street food cafe and warong near the hotel You can see the sun rise and sun set at the roof top Live singer at the roof top and also bbq