Hotel Arcoveggio

Hotel Arcoveggio was such a lovely place for my friend and me to stay. They kindly arranged to stay up for us to check in as our flight was delayed, the room was clean and spacious, and the staff (particularly Lorenza) were so lovely and helpful with ideas and recommendations. It is slightly far out of the centre however that gave us a reason to explore more the city. Would definitely recommend !!

Our experience with the staff and the cleanliness of this hotel was awful. We returned to the hotel and noticed an insect crawling on the headboard that looked exactly like your worst nightmare when staying in a hotel. We decided to check the bed and behind the bed and noticed how dirty it was (see picture for reference). There were small dead and live insects behind the bed. We tried calling the reception (the only number listed on ***********) however they were already closed. We obviously decided to pack up our belongings and moved to a different hotel as we didn't see any other option at that time. We sent a message to the property and received a response the next day. The receptionist was initially very apologetic for the cleanliness of the room, however the tone quickly changed with the manager. She was condescending and made us feel ridiculous for leaving the hotel when that was the condition of the room and with the presence of what we suspected the insect to be. She placed the blame on us and stated, "I find it strange that you decided to leave the hotel instead of calling the number on the keychain." We were never notified at check-in that there were additional phone numbers that we can call, and a keychain is not a typical place to look for a phone number. The number wasn't listed in the room anywhere. She refused to offer a full or even partial refund despite the fact that we didn't even stay at the hotel because of the circumstance. I don't recommend anyone to stay at this hotel. Your money can be better spent supporting another local hotel with better and more respectful staff.