Numa I Bona Rooms & Apartments

I am a guest at the Numa Hotel. From the photo you can see the night situation of the room: an emergency light that cannot be turned off is located exactly in front of the bed. As far as I'm concerned, it's not possible for me to sleep with a spotlight in my eyes. I asked for a room change and was denied. I wonder in which hotel in the world it is not possible to turn off the lights to sleep. Unacceptable. A tragic experience

Amazing room, property was very clean and they provided some amenities like drinks and snacks that were very nice too. Check-in and -out was seamless and very easy/convenient. Location was great too, as there are both supermarkets and food places nearby and the city center was only a short bus ride away, with the bus stop right outside the door.

All communication and check in was electronic. Easy directions. Would stay here again if in the area.

The quality of service is the worst. There are no necessary things in the room, no iron, some utensils are missing, the shower is leaking, water is pouring out, because the door in the shower is not firmly attached to the floor. The room is dirty. No wifi on the 7th floor. The safe is closed. And your guests should live in this? It's disrespectful. I don't have to wait for a major overhaul of the room, I want to move into a clean room with everything I need, and not correspond with your team for a week. I'm not interested in these response patterns. When I asked them to change the room for the normal one they always ignored it.

I thought a digital hotel sounded like a great concept but it ended up being a horribly frustrating experience. Basically, for any issues (and we had many) you can only contact employees offsite and they seem unwilling or unable to fix a single thing. Here is a quick list of issues we encountered (none of which were resolved over our 3 night stay): 1. The wifi didn't work the entire time. I was repeatedly asked to do speed tests (impossible as there was no internet) and told they were working on it but nothing changed. 2. Despite emailing in advance about storing our bags before check-in, it took multiple calls and messages, and well over an hour to even gain access to the building. 3. All four glasses in our room were filthy. We let them know; they acknowledged the message and we never received new ones. 4. The lobby bathrooms were all out of toilet paper. I reported it, and the next day there was toilet paper but still no paper towels. I reported that and was told where I could go get paper towels. I responded that I didn't personally need them (as a guest and not an employee, I did not restock the bathroom). This hotel is also over a 30 min walk to the train station and all main attractions. Highly recommend choosing a different hotel.

The room was comfortable and well equipped but the bathroom had issues. The drain to the shower was blocked and resulted in the flooding of the room's floor. The issue was hair in the drain - and we shouldn't have had to clear this to make the shower serviceable. We had to use our bath towels to mop up the water. There was no body gel in the shower dispenser. There was only a part used roll of toilet paper. It soon ran out.

Excellent