Mercure Bordeaux Lac

Normal Mercure Hotel, but staff was very nice and overall the hotel is great considering price, proximity to the stadium etc which was important for us seeing that we were there for the World Cup Rugby. However, we do not recommend the restaurant at all. Although the staff, especially an older gentleman, were very friendly, my husband was served very moldy cheese (and not the good mold of cheese, but the really green bad one...!). The problem is not only that it was off, it was also served in a way that this super visibly moldy green side was at the bottom, so if my husband had not looked at the cut off piece on his fork, he would have eaten it.... We never received a real heartfelt sorry or somewhat of a sign that they are sorry. No reimbursement, that we didn't have to pay the desserts or anything like this. Hence, the rating is only 3 stars.

We spent a fantastic 5 nights in this hotel at the end of July 2023. We got the A line tram into the city from the airport and then transfered to the C Line tram which dropped us off a 1 minute walk from the hotel. The location is perfect. Very quiet with lovely trees in the garden and around the pool creating shade. When we arrived the reception staff could not have been any more helpful. They even kept the kitchen open for us to get lunch as we arrived it was just about to close the lunch sitting. After flying from Ireland, we were thrilled that the staff were that willing to help us out. The staff were very friendly and spoke perfect English if we could not communicate in our broken French. Rooms were spotlessly clean every day and the hotel lobby /bar area was just beautiful with bright colourful furniture and an amazing water feature at reception. We had dinner in the hotel restaurant on 2 occasions and the food was very good, with the 3 course menu for 29euro being very good value for money. The pool was cleaned every morning and we were impressed that despite all the trees in the garden, we never found a single leaf or piece of debris in the pool. This is a sign of the care and diligence of the staff. Overall experience could be summarised as : 1. Great location by tramline for access to Bordeaux city. 2. Very friendly and attentative staff with good communication skills 3. Spotlessly clean hotel rooms, lobby, pool and garden 4. Great food in the restaurant. Will definitely return to this hotel in the future.

. Arrived after a long drive, just wanted to sleep. They give me room 515, I bring all my luggage up to my room, get unpacked, discover the safe doesn't work. They can't fix it because the engineer doesn't work on Tuesdays. So they offer me a new room, 511, I pack all my gear up and move. But the key doesn't work for 511, so back downstairs. They don't believe me, come back up to check and agree that it doesn't work. The lady said "the lock for 512 broke earlier this week". They give me room 411 on a lower floor. So now I have to go get a trolley from downstairs to get all my luggage in and out of lifts (there is only one lift so you have to wait for other people to go first. Room 411, there is a grim smell as soon as I open the door. I walk into the bathroom and realise my shoes are leaving footprints in the room, the carpet is soaked. And it's soaked with something that smells precisely like urine. Back downstairs for another room, and more shuffling, now I'm in 419. It has a safe that works and it doesn't smell of urine. Approx an hour spent faffing when all I wanted was to close my eyes. The staff were very nice and apologetic, but clearly something is wrong with their operational processes that a guest has to be checked in to 4 different rooms before he can be settled.

Incredible disappointing check-in counter staff. We arrived at 3pm and they asked us to wait for 5 minutes until our room was ready. I kept asking every 5-10minuted and they kept saying “give us 2 minutes”. We got our room after serious complaints at their staff at about 3.45Pm. Why do we have to pay in full for a room that should be ready at 3pm and we get it at 3.45pm? At times, the staff didn’t understand or spoke good enough English and had zero empathy or customer service attention! Definitely not a place to return if can be avoided

Comfortable hotel, handy for motorway, food and cleanliness very good

I have recently stayed for 2 nights at the Mercure sur lac outside Bordeaux. I can honestly say that it was a pleasure! The room was spotless, clean, fresh and very comfortable. The breakfast is excellent with an array of hot and cold products. In fact I cannot fault it at all! The staff were very helpful and attentive and a special mention to Thomas who was very professional and helpful in all aspects and a mine of information to get the best out of one’s stay! I must say that I read some previous posts and either some people invent negative comments just for the sake of it or they must have stayed elsewhere! I have no connection with the organisation, I was merely visiting a truly remarkable corner of South West France. I enjoyed my stay very much and thank you to all! It was much appreciated. I would highly recommend this Hotel, the service, location and transportation links are excellent and if you wish, all other amenities are close by. I look forward to a return visit. Thank you, regards, Walter

Hotel is situated in a little business park about 15 mins by tram to the city centre. Trams every 10 to 15 mins and literally from the bottom of the street. Hotel pool is small but clean, and bar served a lovely beer. Didn't eat in the restaurant as we travelled to city everyday. Def recommend Hotel, Bordeaux, shops and restaurants.

We have Just booked in and got to the room, curtains are ripped, walls chipped and chipped furniture. Window doesn’t shut properly. Stains on carpets throughout hotel. I definitely wouldn’t recommend staying here unless your not fussy. Very dated and dirty.