Victoria Garden Bordeaux Centre

AVOID AT ALL COSTS! The staff are nice and location is good but… Once pillow was stained with blood, another with black stains that look like a shoe print, the floor was absolutely disgusting, and the room was freezing! The receptionist was very nice and moved us to another room and got us an oil radiator, but the floor was equally disgusting and freezing. It was -2°C outside, the air condition was set up for 24°C but cold air was coming out instead. I tried to shut it off but guests have no control over it whatsoever. The room next to ours had the same problem because they had an oil radiator as well. We could hear every noise from outside, the windows are not sound proofed at all. You will need 4 different codes, 2 for the car gate and 2 for the other gate. The receptionist said I would get a full refund, the app costumer service kept trying to contact them about it and they wouldn’t reply, when they did, they said they never agreed to a full refund, they agreed to 50%. The rooms are old, with broken stuff. The breakfast is nice. The only reason we stayed here is because the STAYCITY aparthotel was fully booked, they are modern, clean and you can access everything with just a card.

We had a good and pleasant stay in this hotel, but they really have not 24-hour deck

The hotel requires several passcode to enter various gates, and they change the passcodes on different days. It is quite inconvenient for customers to bring along the passcode sheet and see which gate requires which passcode on which day. And the attendants did not clean our room as requested.

Nice and clean room but WiFi in bedroom is really bad and dogs bark throughout the night (guess that depends if you’re unlucky with guests/their dog).

The location of Victoria Garden Bordeaux Centre is very convenient, close to the centre and easy to reach. However, our experience was mixed. The first room we were given was in the older building – it felt very dated, and the air conditioning did not work. We also had a lot of mosquitoes in the room, and it would be helpful if the hotel could provide some solution for this. After requesting a room change, we were first told the hotel was full, but once I mentioned my asthma, another room suddenly became available. Service overall was fine, though this situation was a bit frustrating. The system of entry codes for the buildings is quite complicated, especially for those arriving by car. Parking costs €15 per night, and bringing a pet was charged at €12, even though the booking policy on Trip.com stated €6. Overall, the location is a plus, but the facilities and communication could be improved.

Excellent staff , friendly n helpful, hotel is new n clean too. Just some walking distance from the tram station.