Hotel Harmonia by Dukley

Very good hotel

This place, calling itself a "hotel," was a disaster, with a long list of terrible things. The roof-pool you see on the hotel's pictures isn’t actually located at another hotel, and it was not mentioned at all! You need to climb about 200 meters to reach the other hotel where this pool is (although they offer as well driven cart to the other hotel). Once you get there, you can "win" the second row of the pool's beds because you don't belong to this specific hotel- meaning they are making you a second-class guest. Moreover, there was no shampoo provided at all at the bathroom, only body soap. The AC was not working well. The temperature did not go below around 24 degrees even though I had set it to 19 degrees. As a result, I sweated throughout the night and couldn't sleep well. The hotel claim that the sun affected the temperature, but the curtains were closed, and there is no sun at night! To add to the misery, there was no hot water in the shower one evening at 7pm. I was told to wait and check again at 10pm, only to be informed that the issue was fixed. But, as you might have guessed, it wasn't. When I request to use another room's shower, they told me I couldn't and suggested I wait a little longer. I asked the reception to consider a compensation, but they completely refused. When we got back home, I emailed the hotel's chain management to get a real reference about this whole stay, and they did apologized, but could not offer me any refund because I didn't book our stay directly from the hotel. Instead, they did offer me a next stay discount- which I will never use of course. i wish i didnt had to write this kind of review for a high score 4 stars rated hotel. In my opinion save yourself the trouble and avoid staying there or any other place connected to their name. i wish i didnt had to write this kind of review. ps, attached a pic' of the toilet that was located at a narrow place to sit comfortably enough.

My stay at this hotel was wonderful. The front desk staff was very attentive and accommodating. My room was like a mini suite with comfortable bedding. The breakfast was more than adequate. I ate at their restaurant on the cliffs and the vibe was serene and relaxing, just what I was looking for! Would definitely stay here again!

Only positives - location and room (size and view). - Hospitality service was awful - staff attitude could be far better, especially front office guys. Room service guys (David) and housekeeping were excellent though. - bfast quality was awful. More like food just made and dumped there. - we ordered hummus and does not come with any bread / how don’t eat it - we asked for water at 10 pm and say we have to wait till morng for the complementary bottles ( first time I have heard this in the 30 years of travelling) - no beach access - no hot water as some boiler broke down but they don’t tell u The property mgt team needs to come a long way to make the stay reflect on the excellent city and its environment and people otherwise. Unlikely will recommend to anyone. If u care enough to know why unhappy, pls reach out.