Guest User
July 14, 2025
For this hotel, I just want to say "it's all show".
Hygiene: Dirty beyond words
Facilities: Look at the second picture. The floor is not very obvious. Walking on it is like walking on stilts. If you dare to walk barefoot, you will definitely get your soles pinched. I tripped over the floor several times, but fortunately I didn't fall
Environment: Figures 13 and 14, one is the overall environment and the other is the restaurant
Service: Basically no service. When you check in, you are given a coupon telling you that you can get a discount at the restaurant, free drinks at the bar, etc., and then you remember this after you finish eating at the restaurant and pay the bill. You find the waiter and tell him a bunch of restrictions, but to no avail. Go to the rooftop bar, and there are a lot of restrictions. Speaking of the shuttle bus, we made an appointment for the Borobudur summit ticket at 9:30 the next morning, which requires you to be there 30 minutes in advance to wait. Then we said we wanted to take the 8:30 shuttle bus, and the hotel told us that the 8:30 one would have to pay, and the 9:00 one would be free.
As for the number one on the local Borobudur luxury list on the Ctrip page, don't believe it. The hotel in 2023 is dilapidated everywhere. The hotel is not in the scenic area, but next to it, 10-15 minutes walk.
Let's talk about the hotel's dinner, which is very unpalatable. I ordered a chicken, which was very dry and woody. The swimming pool was very dirty and looked abandoned. The swimming pool next to the other restaurant did not have a mark on how deep the water was. My husband and daughter were 176 and 173 tall, and they went down to their necks.
It's not that I don't want to spend money and want to take advantage of you, but as a consumer, I don't see your sincerity. When you give a discount, you clearly tell us what the discount does not include. It requires buy one get one free. Please write it in a bigger font, and don't print the restrictions in tiny words on a piece of paper that is not big and full of advertisements.
For the price of 2,000 per night, I am extremely disappointed.
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