This Hilton is absolutely terrible! I booked a non-refundable high-floor Charles River view room three weeks in advance. When we checked in at 9 PM, they gave me a room on the 6th floor facing a wall without any explanation. When we dragged our luggage to the front desk, they told me that for bookings made through third-party platforms, they don't guarantee room types! They also couldn't guarantee that they could switch us to the room type we booked the next day! On top of that, all the front desk staff were African American and acted very cold and indifferent! We had no choice but to unhappily stay in that room for the first night. We contacted Ctrip, and their customer service was very understanding of our situation and actively coordinated. They eventually secured our original room type for the next three days, and Ctrip covered the cost of the first night! So, everyone, please, DO NOT book this hotel in Boston! It is absolutely, unequivocally awful!
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