DoubleTree Suites by Hilton Hotel Boston - Cambridge

Alright, finally checked out, and now I can leave a negative review! This was my first stay at a Hilton, and I won't be choosing them again. I thought the reviews looked good, but maybe I just had bad luck because it was one problem after another. First, the old air conditioner was incredibly noisy, constantly turning on and making a huge racket. We ended up having to turn it off completely, despite the recent 30-degree weather in Boston. Then there's the fact that the entire building is right on a main road with significant traffic. The room's window insulation was practically nonexistent; it felt like sleeping by the roadside. There were also loud sports cars and motorcycles at night, which really disturbed our sleep. But the worst part was the service. I can accept no service, but I cannot accept a lack of integrity. Before checking in, we called to inquire about luggage storage and were told it was available for a fee. However, when we went to store our bags, they said it was no longer possible because the manager had suddenly changed the policy! They didn't inform us in advance, which caused major problems for our travel plans. Our mistake was communicating by phone without email proof. We also had a train to catch and were short on time, so we didn't want to argue and just had to scramble to find a solution. Honestly, after just one night, I wanted to leave. But since I had booked four nights, the loss from canceling would have been too great, so I endured it. To be frank, this was my first time staying at a Hilton, and there won't be a second.

The room was spacious, and the murphy bed was very comfortable. The separate murphy bed and king-size bed areas make it perfect for families traveling with children. We booked a river view room, but were given a room with an angled river view over the main entrance instead. 😅

The hotel boasts an excellent location, just a ten-minute drive from the airport. Harvard University is practically on its doorstep, and Harvard Business School is only a ten-minute walk away. The Charles River is right outside, offering views of kayakers early in the morning. Surprisingly, bottled water was provided in the room, which is a rare find. The breakfast buffet was also good. Overall, it offers great value for money at its price point.

Facilities: New, spacious Hygiene: Clean Environment: Great location Service: Decent, but we were inexplicably overcharged for parking. They didn't even verify the parking information, and we only found out about the extra $47 charge when we received the bill. Luckily, Ctrip helped us get a refund.

Traveling with two adults and two kids, we struggled to find a suitable hotel, so we decided to just make do for a few nights. To our surprise, it was amazing! The layout was practical, the hygiene was impeccable, and it even had a microwave. The beds were comfortable, and it was cleaned daily. The value for money was incredible. After a month of staying in hotels across the US, this felt like hitting the jackpot. The restaurant's steak and burgers were delicious; I initially thought they wouldn't be good and regretted only eating there once. And the cookies 🍪 were absolutely delicious!

The hotel's location is excellent, not far from MIT, Harvard, Boston University, Berklee College of Music, Tufts University, and Northeastern University. A taxi ride costs between $15-20 to these locations. It's also conveniently close to major attractions, generally under $20 by taxi. The hotel offers a shuttle service to Harvard Square and downtown, with fewer runs on weekdays and more on weekends, which is great for getting around. There's a Whole Foods market and a gas station within an 8-minute walk, making everyday life very convenient. The river view rooms offer nice scenery, and you can enjoy Boston's night view from the top floor.