InterContinental Hotels BOSTON by IHG

I met up with my family from the US here. I booked my room through Trip.com, and their service was excellent. My family had a last-minute change of plans, so I had to modify my booking to fit their schedule. The Trip.com customer service patiently contacted the hotel and revised my existing order as I requested (instead of making a new one). When traveling abroad, I really appreciate how timely and reliable Trip.com's service is! The hotel's overall environment was quite good, and the room was clean and tidy. The breakfast buffet in the morning was also quite rich. Aside from the room fee paid online to Trip.com, I had to pay an additional $45.42 per night at the front desk for amenity fees and various taxes. Compared to other rooms of the same price and type at the hotel, my room, 843, seemed to be tucked away in the very back (as shown in photo 1). The view was quite narrow and obstructed. In contrast to Trip.com's service, the hotel's service was a bit subpar; I had to go to the front desk myself to request small bottles of drinking water and other items.

The room was decent and very clean. Breakfast is highly recommended, the dining environment alone is worth the room rate.

As someone with a 'Chinese stomach,' I always prefer hot drinks. I thought high-end hotels usually have coffee machines, so I was surprised and disappointed that my wish for a hot tea couldn't be fulfilled. I'm not sure if it was just our room or if none of the rooms have them.

Cleanliness: Good. Environment: Good. Service: Good.